APBU CTRM Support Services Supervisor at Cargill
July 2015 - Present
Member of APBU CTRM Leadership Team.
Responsible to provide appropriate team leadership, organization and integration to deliver high quality
support services to Commodity Trading and Risk Management applications in Argentina, Bolivia, Paraguay
and Uruguay. Will work together with our BU and Functions partners and all other required IT areas to
ensure their application support SLA’s are met.
This role demands an empowered leader who can partner effectively with all levels of the organization.
- People Leadership
- Vendor Management
- Budget & Billing
- Support Services
Responsible for get results through 25 people (employees & contractors).
IT Operations Team Lead - Supervisor at Cargill
June 2012 - June 2015 (3 years 1 month)
Throughout this time, my work has been directed to lead a 16 people team.
People activities related mainly focused on creating leaders for our organization.
Responsible for day to day management of the ERP Applications Portfolio.
Monitor service performance measures in alignment with the ITIL Service Level Management Process.
Coaching team members to address behavioral or technical gaps.
Address non-compliant SLAs/OLAs with corrective actions to reverse trends.
Support the deployment and changes related to the schedule of business process enhancements. Handover
Lead and incorporate Process Industry best practices into standard operations within the organization.
High interaction with Business Partners in order to achieve better relationships improving our service.
I have been designated as Application Owner in several applications.
Also, I was named as LA Process Super User.
Stand up of End-to-End Service for Latin America (CTRM).
Active participation in Mentoring process.
IT Supervisor at Cargill
November 2008 - May 2012 (3 years 7 months)
Through this time, my work has been directed to lead a 16 people team (Cargill employee & contractors)
Participate in several leadership activities.
IT - Supervisor and Project Leader at Cargill
August 2006 - November 2008 (2 years 4 months)
Cargill - Analyst and Project Leader.
Analysis and management of projects. PMI rules applied.
Cargill - Supervisor
- Significant incidents open ratio reduction.
- Remarkable improvement in compliance with SLAs
- Improve on team efficiency.Cost reduction.
- Leaders' development
o Formal recognition for leadership and motivation.
Support Services, Developer & Analyst. at Cargill
September 2001 - July 2006 (4 years 11 months)
Application development and maintenance in Latin America for Cargill.
Developer and Analyst at BLC Ingenieria
October 2000 - September 2001 (1 year)
Application development for industrial companies (Siderar, Tradigrain).
Developer at Logicial Base
September 1998 - August 1999 (1 year)
Development of accountant software for small/medium enterprise(Presea).
Company: Logicial Base - Neuralsoft. Rosario.