Online Reputation Manager - Remote Customer Service Assistant | Light in the Box
November 2014 - November 2016
Search Engine Optimization and Social Marketing for the company's Facebook public platforms, including daily tasks such as: public posts monitoring, replying to general enquiries, tranfering particular claims to private Inbox, providing accurate solutions, as well as escalating more complex cases to the Customer Service team at the company´s Headquaters.
Customer Service - Helpdesk | Tata Consultancy Services
August 2008 - November 2012
- Helpdesk agent and shift supervisor (with a team of 6/7 agents).
- Level 1 and 2 Customer Service for International Corporation
- Technical support in English and Spanish, via phone and email.
- Distribution and coordination of work load.
- Crisis Management and General Communications to users.
- Knowledge Database management.
- Direct communication with Client.
Graphic Designer | Independent Graphics
March 2001 - October 2003
Worked independently on graphic design for artists and musicians, on photography, CD artworks, logo´s, flyers and posters.