Claudia F. freelancer experto en Community Management, Marketing Online, Servicio al Cliente

Claudia F.

Customer Service / Community Management

0 / 5

Valor hora:

UY$ 300,00

Marketing Digital

Sobre mí
Creative / Customer Service / Community Management professional associate, currently based in Montevideo, Uruguay (South America).

More than 7 years of experience in Customer service, and more than 2 years in Community Management.

You can rely on my services for the following tasks:

+ Delivering an impeccable phone, email and chat support with outstanding etiquette, vocabulary and grammar, both in English and Spanish (Cisco, Outlook, Lotus Notes, Livechat)
+ Great interpersonal skills and proactive attitude, always focused on solutions.
+ Efficient Data Entry using offline and online software (MS Office, Zendesk).
+ Excellent Digital Marketing skills (content research and development, creative writing, use of CMS)
+ Social Media Management and Community Management skills (ORM / SEO).
+ QA executive with experience supervising teams up to 6/7 members.
+ Graphic Design (Photoshop, CorelDraw, Illustrator), and general consulting within graphic design and Internet marketing.
+ Audio and Video editing using Adobe software.
+ Excellent time management and work organization, prioritizing tasks in order to deliver expected results in a timely manner.
+ Great level of communication and availability to clients / employers, still being capable of a very independent work dynamic.

I am looking forward to meeting, and exceeding your expectations. Please do not hesitate to request further information.
Historia laboral
Online Reputation Manager - Remote Customer Service Assistant | Light in the Box
November 2014 - November 2016

Search Engine Optimization and Social Marketing for the company's Facebook public platforms, including daily tasks such as: public posts monitoring, replying to general enquiries, tranfering  particular claims to private Inbox, providing accurate solutions, as well as escalating more complex cases to the Customer Service team at the company´s Headquaters.

Customer Service - Helpdesk | Tata Consultancy Services
August 2008 - November 2012

- Helpdesk agent and shift supervisor (with a team of 6/7 agents).
- Level 1 and 2 Customer Service for International Corporation
- Technical support in English  and Spanish, via phone and email.
- Distribution and coordination of work load.
- Crisis Management and General Communications to users.
- Knowledge Database management.
- Direct communication with Client.

Graphic Designer | Independent Graphics
March 2001 - October 2003

Worked independently on graphic design for artists and musicians, on photography, CD artworks, logo´s, flyers and posters.

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