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Technology & Innovation/BPO
Junior Quality Assurance Analyst
Main activities and responsibilities: Bilingual; end-to-end test plan creation and execution on web applications (functional, manual regression and smoke tests), test cases and bug/defect creation via ALM tool and reporting, quality assurance.
Date: October 2015 – Now
Contact: Ana Maria Lacouture
Title: VP of Talent Management
Main: +57 (5) 3688546
E-mail: alacouture@vsiteam.com

Aurika Joyeria
Bijouterie Design and Sales
Community Manager
Date: April 2015 – December 2015
Main activities and responsibilities: Management of Instagram and Facebook accounts, daily posts and copy creation.
Contact: Rebeca Guzmán
Bijouterie Designer – Owner
Mobile: +57 3014879541
E-mail: aurika.contacto@gmail.com

Kosovo – Addis LLC
Digital Marketing and Web Development for Nonprofits and NGO’s
Project Manager
Main activities and responsibilities:
Date: June 2014 – March 2015
Main activities and responsibilities: Planning, implementation, and tracking of specific short-term/long-term projects Nonprofits and NGO’s with a beginning, an end and specified deliverables, staff management, quality assurance and reporting.
Contact: Erich Fasnacht
Title: Strategy Lead
Mobile: +1 (404) 431-0995
E-mail: emichael@kosovo-addis.com

VSI Global Solutions SAS
Technology & Innovation/BPO
Supervisor of Operations & Customer Service
Main activities and responsibilities: Bilingual agent with full customer services responsibilities, new clients’ training (law offices) and sign-in, website data correction, incoming and outgoing calls, faxes and emails, follow-up on clients’ activity, IRS’ handling, reporting and team management.
Date: June 2012 – June 2014
Contact: Ana Maria Lacouture
Title: VP of Talent Management
Main: +57 (5) 3688546
E-mail: alacouture@vsiteam.com

VSI Global Solutions SAS
Technology & Innovation/BPO
Business Development Specialist
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Date: September 2009 – May 2011
Contact: Juan Carlos Perdomo
Title: Business Development Director
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