Cesar H. freelancer experto en Traducción, Atención al cliente, Data entry

Cesar H.

Customer Service is Company's satifaction

0 / 5

Peru

Traducción y Contenidos

Habilidades (Máximo: 3)
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Sobre mí
To whom it may concern:

This letter is to express my interest in bringing to your prestigious
company my knowledge of the Spanish and English languages, product of
living twelve years in The United States of America, as well as my 12
years of experience doing telephone interpreting.  I know I can contribute
significantly to the distinguished service that you provide to your
clients.

I am confident my combination of drive and experience will provide you
with an invaluable resource. As my curriculum vitae indicates, my
background includes 12 years of experience in type of calls such as:



·  Auto insurance

·  Medical (Hospitals, ER, Pre op, Post op, Dental, regular Doctor's
office, etc)

·  Utilitie companies

·  Financial (401K, banks)

·  Social Services (Medicaid, Food stamps, Cash Assistance, Medicare)

·  911 emergency service,


Aside from the knowledge and experience described above, I have the
materials necessary to properly perform the job:  a dedicated phone
line only for work purposes (913-945-1295) and a reliable internet
connection. I have a quiet environment where to work
from without and interruptions and distracting noises.

I would be grateful to be given opportunity to make a contribution to
your team, helping migrants to join America’s diverse national
community. My resume is attached to this email and I look forward to
being able to discuss an opportunity with you further if you find me
adequate for this position .
I have paypal or bank account for
direct deposit available.



Yours sincerely,
Historia laboral
Propio Language Services March 2013 – Present

Medical Interpreter and Translator

* Conduct medical and general interpreting for medical staff, patients and their families.

* Assess and monitor patient’s understanding of information conveyed.

* Record and monitor interpretation activities according to hospital’s standards.

* Schedule medical appointments for Non-English Speaking patients.

* Maintain confidentiality in all matters related to patient care.

* Provide interpretation services related to all kinds of healthcare scenarios.* Provide interpretation assistance related to all kinds of scenarios involving healthcare, financial, utilities, insurance, travel and hospitality, technical and general business.



Language Service and Associates.
Pennsylvania, PA
July 2007 – Present  Over the phone Interpreting, my function was to listen to the Limited English Speaking customer (also known in this industry as LES) analyze the message and accurately convey its original meaning to the client. Also passed certification test to become medical interpreter. 

Lingual Perú S.A.C.
Lima, Peru
May 2005 - July 2007  Over the phone interpreting from English/Spanish and viceversa for important companies in the U.S., from regular customer service calls to medical and 911 calls.

ADT Security Services
Aurora, CO
September 2003 - November 2004  Provided excellent customer service primarily by telephone to all ADT customers, agents and other departments within the company. Assisted customers with service – related questions by analyzing customers’ inquiries and determining steps for resolution.

MoneyGram / Travelers Express
Lakewood, CO
September 2001 – August 2003  Provided customer service at a high level demonstrating: high level of customer focus, effective listening, problem ownership and aptitude for learning, attention to detail, productivity and efficiency in the money wiring industry within the United States and other countries.


Community Health Plan of the Rockies
Denver, CO
Feb 1998 - September 2001  Received and responded to telephone and written inquiries about available benefits, claims, health plan requirements, preauthorizations, etc.
During the first months of my experience at this prestigious company I performed the task of Data Entry of medical claims (HCFA, UB92, superbills, Pharmacy bills, etc.)
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