Edmundo D. l. M. freelancer experto en Redacción, Escritura Creativa, Escritura Académica

Edmundo D. l. M.

5.00 / 5

México

Redacción y Traducción

Calificaciones de clientes
Un cliente contrató a Edmundo D. L. M. en más de una ocasión.
Sobre mí
Profesional con experiencia en traducciones e interpretaciones en inglés al español (y viceversa). Experto en diversos ámbitos temáticos tales como periodismo, política, finanzas, noticias, folletos, manuales organizativos y de negocios.

Hábil en la escritura de artículos y académica, así como en la redacción de procesos administrativos y operativos en inglés y en español. Trabajé durante 8 años como gerente operativo con clientes norteamericanos en un call center outsourcing en México, lo que me ayuda a lidiar con situaciones de estrés, manejo de personal y trabajo en equipo.

Amplio conocimiento de la cultura latinoamericana y norteamericana, lo que me ayuda a entender la situación sociocultural actual de nuestros clientes con mayor rapidez y entendimiento.
Historia laboral
Teleperformance
Employment Status: Employed (since Nov 2005)

Positions performed:
    Customer Service Representative - (Nov. 2005 – Apr. 2006)
In charge of receiving general customer inquiries calls, as well as soft-collections, invoicing and mortgage related activities.
Client: PhoneCo. (pre-paid phone company in several states in the U.S.)
Client: Option One Mortgage Corporation (currently known as AHMSI)

Quality Assurance Supervisor –( Apr. 2006 – Feb. 2007)
Activities: Monitoring, evaluating and feedback providing pertaining to the current client Quality Assurance processes and guidelines
Client: Option One Mortgage Corporation (currently known as AHMSI)
Client: Comcast (Cable TV, internet and phone provider in the U.S.A.)

Quality Control Coordinator – Feb. 2007 – Nov. 2007
Activities: In charge of coordinating, performing, reviewing and implementing activities and programs oriented to increase the agent’s quality assurance scores (directly managing a total of 10 QA supervisors).
Client: Option One Mortgage Corporation (currently known as AHMSI)
Client: Comcast California Division (Cable TV, internet and phone provider in the U.S.A)

Operations Manager – (Since Nov. 2007)
Activities: Coordinating, implementing, executing and reviewing actions oriented to increase productivity on several metrics for an external client, as well as for the internal requirements. Experience on managing performance for sales, collections, customer service and technical support lines of business (currently managing a total of 6 Operations Supervisors and aprox 80 agents)
Client : Option One Mortgage Corporation (currently known as AHSMI) – Customer care, home retention, collections. English and Spanish customers
Client: IDT Telecomm (telephone and internet company based in Newark, NJ) – Customer care, tech support, sales. English customers only
Client: Comcast Houston Division (Cable TV, internet and phone provider in the U.S.A) – Customer care, tech support, sales. English customers only
Client: Reliant Energy (Electricity services carrier based in Houston, TX) – Sales, Customer Care. English and Spanish customers
Client: DirecTV (Satellite TV company) – Customer Care, Spanish customers only
Examen Estado
U.S. English Basic Skills Test
Idiomas

Proyectos finalizados: 1

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