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Dec 2021 - Sep 2022 · 10 months

Represent and be a part of the perfect experience team of Humana, Sutherland's healthcare campaign.

Send motivational emails to my group of agents with best practices and ways to leave a good impression over the phone to our campaign customers. In addition to this, inform them also about their current net promoter scores and what they can do in order to be closer to hitting their goal.

Listen and Analyze the daily calls of the campaign agents in order to track their performance over the phone.

Coach agents on best practices and exercises, to help them minimize and change the behaviors that might be the drivers of their low performance over the phone.

Lead the client's US presentation, showcasing the campaign bi-weekly progress, regarding net promoter score results, outlier agents, top performing agents, recreational activities, recurring customer issues, solutions and campaign enhancements.

Call Center Agent Humana
Dec 2020 - Dec 2021 · 1 year 1 month

- Assistance to health providers on eligibility and benefits of their Humana patients

- Advice on payments and medical bills for the health provider contracted with Humana.

- Direct communication with the client.

Web Content Writer
PASAJERO · Freelance
Jun 2021 - Oct 2021 · 5 months

Creation of a weekly column that explores how astrology can influence our friendships and romantic relationships.

Real stories with anonymous characters, their names were replaced by their zodiac signs but the unfolding of the events remained intact.

Making the audience question how much could they determine the outcome of a romantic or platonic encounter only by the time and place of birth of an individual.

Lead Search
Bizmerk · Full-time
Feb 2019 - Jun 2019 · 5 months
Medellin, Colombia.

-Source leads through Google to plan meetings in order to sell the products offered by the company's partners.

Shopcade Ambassador
SHOPCADE (Lagardère Active Media Group) · Part-time
Oct 2017 - Oct 2018 · 1 year 1 month
London, Reino Unido

Content creation based on the latest news and trends in the fashion and beauty industry for the Shopcade user.

Promotion of the app on social media.

Marketing Copywriter
LosCreativos.co · Full-time
May 2018 - Sep 2018 · 5 months
Medellin, Colombia

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