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Lider de Proyectos
Soporte al cliente, reportes, coordinación de reuniones. Inicio, planificación, ejecución, control y cierre de proyectos, asegurando el cumplimiento de los planes y fechas límite.

Movistel para Nokia Enero 2015 – Agosto 2015
Seguimiento integral de Proyectos
Control de calidad, seguimiento e implementación del proyecto Claro 4G en Argentina.

Plus S.A (Call Center) Octubre 2014 – Enero 2015
Agente de Ventas.
Venta telefónica para el cliente ADT.

Hewlett Packard Abril 2009 - Enero 2014
Change Manager (Octubre 2013 a Enero 2014)
Soporte al cliente. Coordinación, revisión, implementación y ayuda en cambios (patching, instalaciones, actualizaciones, releases, etc.) en el sistema (Windows/UNIX aix-linux/mainframe) entre los diferentes equipos de soporte y el cliente. Elaboración de reportes semanales. Control de aplicación correcta de procesos ITIL y buenas prácticas.

Project Manager (Abril 2009 a Octubre 2013)
Soporte al cliente, reportes, coordinación de reuniones. Inicio, planificación, ejecución, control y cierre de proyectos, asegurando el cumplimiento de los planes y fechas límite (Project management). Análisis del negocio y elaboración de planes de mejora para el cliente (Mejora continua del servicio). Preparación, mantenimiento y validación de documentos, procesos y tutoriales. Participación en el desarrollo de nuevas propuestas de negocios. Coordinación de incidentes (Incident & Problem management).

Visible Technologies (Consultoría) Febrero 2007 - Abril 2009
Supervisora de Backoffice
Supervisión de BackOffice. Elaboración de reportes, análisis de negocio y control de calidad. Data entry. Control de personal (horarios, días, certificados, licencias, etc.). Selección de personal, training. Manejo de archivos y fotocopias.
20 Personas a cargo.

Apex América (Servicios) Diciembre 2006 – Febrero 2007
Atención al cliente
Atención telefónica para el cliente Telefónica de España y luego para el cliente Capital One (financiera de USA)

Grupo Farmanexus (Farmacéutica) Junio 2004 - Diciembre 2006
Atención al cliente
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