Law offices of Alex Hanna
-Attended phone calls, concluded the nature of calls and assisted callers with proper information while providing great customer service including direct contact with clients in person.
-Created files for all new clients whether it be traffic infractions, traffic criminal, misdemeanors, felonies or DUIs.
-Kept in constant contact with clients throughout their process.
-Called previous clients to keep them up to date with new charges on their license as well as overdue charges
-Excellent interpersonal, communication and customer service
Lydecker I Diaz / Gray Robinson P.A.
-Create and maintain a filling system for all employees, which included all correspondence and all documents being filed at the court
-Receiving and distributing faxes to all attorneys
-Answer multi-line telephones, transferring calls and taking messages while ensuring outstanding customer service
-Deal with both paper and electronic documents in terms of sorting and placement
-Using Excel log, create lists of files that are sent to our other offices or attorney’s offices
-Performing and completing daily tasked as assigned by supervisor
Stephen R. Rapport
-Create and maintain a filing system for client folders including Correspondence, Pleadings, Translated documents etc.
-Revising and making sure all documents in packet such as Birth Certificate, Marriage license, Divorce Certificate, Death Certificate and etc. have been properly translated and certified by translator
-Have direct contact with international clients
-Successfully organized appointments between employees and clients
-Prepare documentation for government agencies review including but not limited to translations, packages, affidavits etc.
-Update client information on a regular basis
-Attended phone calls, concluded the nature of calls and assisted callers to the proper department
-Working with on-line as well as computer based software