CTS Manager Mexico Oct 2014 - Jul 2017
-Leading and growing technical customer support team with operator like Telcel, America Movil,
AT&T, Telefónica Movil de México
-Identify problems in Homologation Process, and others projects like IOT, early and work them to
resolution with customer and internal teams
-Manage escalation of critical customer issues, working closely with Engineering, Services, Account
Relationship Management, Customer Success and Product Management teams
-Adopt and continuously improve support management tools and self-service resources to provide
customers with highly effective and responsive support options
-Lead Technical Support teams in the establishment, documentation and adherence to
repeatable processes, including quality control.
NYX MOBILE DE MEXICO FEB. 2012 - MAR. 2014
KEY ACCOUNT MANAGER & CHIEF VALIDATIONS.
- FOLLOW UP WITH CUSTOMER SALES PROCESS, VALIDATION AND APPROVAL OF ACCEPTING TERMINALS
WITH OPERATORS: SUCH AS TELCEL, AMERICA MOVIL, IUSACELL.
- FAULT NOTIFICATION AND IMPROVEMENTS WITH DEVELOPERS IN KOREA, CHINA. (VALIDATION TESTING RF
(GSM / UMTS / HSPA + / LTE), PERSONALIZATION, APPLICATIONS, AND SERVICES).
-NEGOTIATING WITH OPERATORS TO MEET YOUR REQUIREMENTS, AND GET SHOPPING OBTAIN VALIDATION.
AEROFLEX JAN 2010 - FEB. 2012
KEY ACCOUNT MANAGER.
-IDENTIFY AND DEVELOP BUSINESS FOR SALES IN THE TELECOMMUNICATIONS INDUSTRY, FOCUSING ON THE
PURCHASE OF TEST AND MEASUREMENT PRODUCTS (RF (GSM / UMTS / HSPA + / LTE), SPECTRUM
ANALYZERS, NETWORK ANALYZERS, EMC ANECHOIC CHAMBERS EQUIPMENT.
-DOING BUSINESS STRATEGIES FOR CUSTOMER RETENTION AND DEVELOPMENT OF OTHER POTENTIAL
- COORDINATE PROJECTS WITH LARGE COMPANY LIKE TELCEL, AMERICA MOVIL, IUSACELL, SSP (MINISTRY OF
PUBLIC SECURITY), SIEMENS, THALES GROUP, CFE, AMONG OTHERS.