QA Department Manager
Solve customer problems
Determine and write the processes and procedures of the company
Measure and analyze customer satisfaction level.
Identify company shortcomings and apply new improvements.
Listen to calls from the Customer Service Department and rate the agents depending on their goals.
Create a weekly analysis of all company complaints, analyze them and propose new improvements.
Responsible for payroll for employees
Responsible for payment of bills
Greeted and interacted with customers
Provided great service to all customers
Directed calls through a telephone switchboard
Ordered and purchased office supplies
Coordinated and organized meetings
Managed and organized multiple accountants’ schedules
Customer Service Agent 2015-2016
Responsible for responding to customer inquiries
Responsible for incoming and outgoing email
Vacation Guide 2012-2015
Provided information for vacations in Mexico, Venezuela, Chile, and Brazil
Responsible for customer experience
In charge of explaining costs and processing payments
Excelled at sales
Took part of employee groups to advocated the inclusion and diversity of the company
Callpay – Call Center Claro
Switchboard Operator 2011-2012
Developed selling techniques
Responsible for sales
Worked on commission
Vacation Guide 2011
Provided personal service
Tour guide on international destinations
Responsible for paying services