May 2011 - September 2011
Bilateral , Barranquilla, Colombia - Customer Service Agent, (Tracfone Wireless)
Inbound calls, customers service and technical support to wireless handset customers
Good communication skills and adheres to processes, shifts and metrics
November 2011 - December 2012
Sutherland Global Services , Barranquilla, Colombia - Customer Service Agent (AT&T)
Offer customer service to at&t postpaid customers
Handle bills, phone upgrades and money credits and Technical support
February 2013 - July 2013
Customer Solution Center, Barranquilla, Colombia - Sales Representative
(Natural gas and electricity suppliers)
Offer supplier benefits to customers in NY and CA
Get rate class on customers bill.
Complete verification process with customer on the line and complete the sale.
August 2014 - December 2015
Teleperformance, Bogota , Colombia - Customer Service Agent / Escalation Team / Quality Assurance. (Assurance Wireless and Cricket Wireless )
Provided assistance to agents and take escalations to supervisor .
Listening to calls, provided score following quality guidelines and feedback to agents.
January 2010 - December 2010
SENA - English Virtual Tutor
Provided Guidance to assigned trainees during a 60 hours English course online.
Graded activities and generate certificates.