Juli S. freelancer experto en Servicio al Cliente, Ventas

Juli S.

Passion drives to excellence

0 / 5


Marketing Digital

Habilidades (Máximo: 5)
Sobre mí
Fluent (Native) English and Spanish  speaker, with over 5 years of experience in customer service and call center industry,  I consider myself  an easy going person with a I can help attitude , always willing to learn since every place and people you  surround yourself with teach you something every day and this makes me a very open to feedback person, that also believes that teamwork allows you to achieve any goal  , I have Great communication skills since i've  been dealing with different type of accounts and positions,  from customers service agent to sales , escalations and Quality Assurance.  giving my best on every one of it.
Historia laboral
May 2011  -  September  2011
Bilateral , Barranquilla, Colombia  - Customer Service Agent, (Tracfone Wireless)
Inbound calls, customers service and technical support to wireless handset customers
Good communication skills and adheres to processes, shifts and metrics
November  2011 - December  2012
Sutherland Global Services , Barranquilla, Colombia - Customer Service Agent (AT&T)
Offer customer service to at&t postpaid customers
Handle bills, phone upgrades and money credits and Technical support
February 2013 - July 2013 
Customer Solution Center, Barranquilla, Colombia  -  Sales Representative
(Natural gas and electricity suppliers)
Offer supplier benefits to customers in NY and CA
Get rate class on customers bill.
Complete verification process with customer on the line and complete the sale.
August 2014 - December  2015
Teleperformance, Bogota , Colombia  - Customer Service Agent / Escalation Team / Quality Assurance.  (Assurance Wireless and Cricket Wireless )
Provided assistance to agents and take escalations to supervisor .
Listening to calls,  provided score following quality guidelines and  feedback to agents.

January 2010 - December  2010
SENA  - English Virtual Tutor
Provided Guidance to assigned trainees during a 60 hours English course online. 
Graded activities and  generate certificates.

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