Over 10 years of experience in IT, working in several areas, such as Governance, Project Management, Engineering, IT Operations and Business/Commercial.
Advanced knowledge and involvement in IT Service Management and IT Governance, including Implementation, Management, Consulting and Audit.
Acting in huge national and international companies, with complex projects and dynamics environments. Focused on results and return to Business, applying the practices of IT frameworks, transforming process and cultures, reducing costs and increasing operational effectiveness, aiming the quality of services and customer satisfaction.
ITIL Expert Certified
ITIL V3 - Managing Across the Lifecycle
ITIL V3 - Service Offerings and Agreements
ITIL V3 - Planning Protection and Operation
ITIL V3 - Release Control and Validation
ITIL V3 - Operational Support and Analysis
ITIL V3 - Foundation Certified