Clayton L. d. S.

It Services Coordinator at Johnson&Johnson

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IT & Programación

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Sobre mí
-Professional with solid experience in Information Technology with a strong background in digital networks, quality of software and hardware, service center, systems, development, network, software deployment, and system migration.
-Dynamic and participative leadership in people management, including routines for hiring people, retention strategies, task assignment, rewards, and daily activities.
-Broad experience with PMI methodologies, CMMI (Level 1 and 2), BPMN, knowledge of the TestLink tool for creating and implementing test cases in the area of Finance, Marketing Management, ROI, and Organizational Architecture.
-Solid knowledge in developing projects using PMI, implementing Intranet pages and an update plan, training videos, printed and online manuals for users, developing and maintaining a backup policy and service of management services and project design for the software quality department.
-Proven skills in implementing MS Windows 200x networks, using Windows XP, 7, 8, and 10 and Linux systems, an architecture of networks and protocols (TCP/IP, POP3, SMTP, HTTP, switches, routers) with FTD, DHCP, DNS, WINS, IIS, printers, databases (SQL), SQL Server 2000/2005 (express), Firebird, Oracle, network architecture, maintenance, assembly and configuration of computers (hardware and software), along with CRM systems (administration of colleges and language schools).
-Active participation in Service Desk implementation projects, Migration and Deployment of call control software (Remedy), Migration of Operating Systems (Windows XP - 7), business analysis processes for mapping new functionalities and performance with business analysts for process mapping, strengths, and weaknesses, and defining new routines with the client.
-Competence in education, training, and human resources management, being responsible for multidisciplinary teams with direct and indirect employees and as an instructor (Windows, Development - Programming Logic).

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