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Me he desempeñado diseñando y administrado redes de datos, soporte a usuario final tanto presencial como remotamente, administración de servidores Windows y diseño de páginas web.

Trabajo con un grupo de personas, amigos y familiares, todos freelance y cada uno se desempeña en diferentes áreas de programación, diseño, administración, etc. Somos responsables y honestos!","rawText":"Soy técnico profesional en Ingeniería de Sistemas con mas de 15 años de experiencia. Me he desempeñado diseñando y administrado redes de datos, soporte a usuario final tanto presencial como remotamente, administración de servidores Windows y diseño de páginas web. Trabajo con un grupo de personas, amigos y familiares, todos freelance y cada uno se desempeña en diferentes áreas de programación, diseño, administración, etc. Somos responsables y honestos!","canEdit":false,"editUrl":"https://www.workana.com/freelancer/69400980dcc7348c2267052835ff9472/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Poseo experiencia en la atención al usuario tanto telefónicamente (Mesa de Ayuda, Call Center) como en sitio. Tengo habilidades para el manejo y administración de sistemas operativos de red. He participado en proyectos con redes Lan y Wan. Amplia experiencia en sistemas operativos Windows (XP, Vista, Win7, Win8, Windows server 2003 - 2012). Experiencia en administración de Asterisk y telefonía IP. Diseño de páginas web.Tengo habilidad para conversar ante un auditorio, trabajar en equipo.

Algunas de las empresas que he trabajado:

TAMBORA (Ingeniero de Soporte de Ene de 2014 a Marzo de 2015)
Visitaba diferentes clientes de la empresa brindando soporte tanto a servidores como a usuarios. Mis principales funciones fueron: Administración de servidores Asterisk, configuración de teléfonos
IP (locales y remotos). Configuración y administración de servidores Windows 2003 – 2012, administración de Exchange 2010, creación y puesta en marcha de políticas de seguridad, implementación y administración de Backups, configuración de impresoras en red,
mantenimiento de computadores y soporte a usuarios en sitio y remoto.

IT PLUS COLOMBIA S.A.S Propietario y representante legal. Enero 2012 – Julio 2013
Quise experimentar trabajando de manera independiente y creando empresa la cual está dedicada a la venta de computadores, portátiles y tablets. Diseño de páginas web, asesoría en Sistemas (Configuración y mantenimiento de redes LAN y WIFI, instalación y configuración
de servidores, Manejo de Active Directory, etc), mantenimiento preventivo y correctivo de computadores, servidores y portátiles. Esto me ha permitido adquirir experiencias en otros campos como ventas, y establecer relaciones personales y comerciales con empresas.

CUBIX COLOMBIA S.A. Proyecto migración de servidores. Noviembre 2011 – Diciembre 2011
Fui contratado por 2 meses para apoyar la migración de servidores Windows 2003 a Windows 2008. Algunas de las tareas realizadas fueron: Instalación y configuración de Windows Server 2008. Instalación y configuración de ISA Server (incluyendo creación de reglas de seguridad) Instalación de cliente ISA en las máquinas. Configuración de nuevo dominio. Configuración y administración de nuevo Active Directory. Creación de usuarios y grupos con sus respectivos permisos. Migración de datos al nuevo servidor. Reserva de direcciones IP en servidor DHCP. Actualización de clientes de Windows XP a Windows 7. Programación de líneas telefónicas con
Cisco Configuration Professional y Cisco IP comunicator para usuarios viajeros. Soporte a usuarios.

KODE COLOMBIA Administrador de Sistemas. Septiembre 2010 – Octubre 2011
Tenía a cargo el departamento de sistemas de la empresa, administrando servidores y brindando soporte técnico a los usuarios.
Entre mis responsabilidades estaban: Administración de servidores Windows Server 2003 (Administración de Active Directory, tareas de Backup) Administración de ISA server. Instalación y configuración de sistemas operativos, cliente de Outlook y Siigo. Instalación, configuración y administración de Antivirus Trend Micro tanto en el Servidor y Consola como en los clientes. Administración de página web, dominio y hosting. Diseño publicitario en Photoshop. Manejo de inventario. Documentación de procedimientos del área de Sistemas. Manejo de servidor Asterisk y planta telefónica IP, responsable de garantías de equipos de CCTV. Soporte a usuario local y remoto
usando herramientas como VNC y TeamViwer.

NEXTCOMM. Ingeniero de Soporte. Febrero 2010 – Agosto 2010
Prestaba mis servicios en Amcor Pet Packaging de Colombia, realizando labores principalmente de Help Desk y encargado del Centro de Cómputo. También colaboraba con la infraestructura de red en Amcor. Algunas de mis responsabilidades eran: Recepción, atención, y seguimiento de tickets. Instalación y configuración de sistemas operativos, cliente de Lotus Notes y Sap. Configuración en red de dispositivos Hand Held. Instalación de Windows 2003 Server. Administración de Active Directory. Tareas de Backup (Manejo de herramienta Symantec Backup Exec, creación de tareas de Backup, restauración, custodia de medios magnéticos, etc). Manejo de inventario. Documentación de procedimientos del área de Sistemas. Manejo de planta telefónica VoIP Cisco.

COPINITIDO CANON LTDA. Coordinador Departamento Técnico. Agosto 2008 – Enero 2010
Desarrollé la página Web de la compañía utilizando programas de diseño como Dreanweaver, Fireworks y Flash SC3. Responsable de los servicios técnicos que requerían los clientes de la compañía mediante la mesa de ayuda, generando tickets y coordinaba los técnicos asignados a atender los casos que se presentaban. Otras tareas: Mantenimiento preventivo y correctivo de computadores, asesoría en redes, realización de copias de seguridad, instalación y configuración de Software, capacitación de personal en Sistemas Operativos y Ofimática (Word, Excel, PowerPoint, Outlook), soporte a usuario final. También brindo soporte telefónico y en sitio para configurar impresoras y equipos en la red de otras empresas.

SCHLUMBERGER SU COLOMBIA. Analista Help Desk. Enero 2007 – Mayo 2008
Trabajé con unos de los clientes de la compañía (Petrobras Colombia) brindando soporte a los usuarios en sitio. También brindaba soporte telefónico en el Help Desk utilizando herramientas de conexión remota como VNC, Aranda y/o Tivoli, generaba los tickets usando el software
Magic. Otras funciones: Soporte básico de impresoras, configuración del cliente Lotus Notes. Instalación y configuración de aplicaciones locales. Mantenimiento preventivo y correctivo de PCs y Laptops (incluye configurarlos para que puedan ingresar a la red de Petrobras.

TUPPERWARE COLOMBIA. Coordinador de Help Desk. 2001 - 2006.
Responsable de todas las tareas en el área de Help Desk, mantenimiento correctivo y preventivo de PCs, impresoras y fotocopiadoras. Soporte a usuario final. También participé en los siguientes proyectos: Instalación de nuevo cableado estructurado y cambio de Hubs a Switches. Instalación de nueva planta telefónica. Implementación y administración de software para Help Desk. Capacitación de personal en Redes, Sistemas Operativos, Soporte,
etc. Programa de capacitación para los usuarios (Outlook, Word, Aplicaciones locales)

SABORES Y FRAGANCIAS. Administrador de Servidores – Soporte a usuarios. 1998 - 2001
Dentro de mis responsabilidades estaba la administración de servidores Windows NT, Novell Intranetware 4.11 y una pequeña parte con un servidor Unix AIX; administración de Lotus Notes, proveer soporte a los usuarios de la compañía, realizar mantenimiento preventivo y correctivo de PCs y servidores. Proyectos en los que participé dentro de la compañía: Migración de servidores (Netware 3.11 a Intranetware 4.11), instalación de Frame Relay, proyecto Y2K, migración de servidores Lotus Ccmail a Lotus Notes.

REFERENCIAS:
* Fabian Martínez. Gerente Tambora. Tel: 467 3518 Bogotá
* John Rueda. Coordinador de Sistemas Cubix Colombia. Cel: 321 443 9408.
* Luis Alejandro Hernández. Gerente General COPINITIDO CANON LTDA. Tel: 433 3300, Cel: 310 219 0999.","rawText":"Poseo experiencia en la atención al usuario tanto telefónicamente (Mesa de Ayuda, Call Center) como en sitio. Tengo habilidades para el manejo y administración de sistemas operativos de red. He participado en proyectos con redes Lan y Wan. Amplia experiencia en sistemas operativos Windows (XP, Vista, Win7, Win8, Windows server 2003 - 2012). Experiencia en administración de Asterisk y telefonía IP. Diseño de páginas web.Tengo habilidad para conversar ante un auditorio, trabajar en equipo. Algunas de las empresas que he trabajado: TAMBORA (Ingeniero de Soporte de Ene de 2014 a Marzo de 2015) Visitaba diferentes clientes de la empresa brindando soporte tanto a servidores como a usuarios. Mis principales funciones fueron: Administración de servidores Asterisk, configuración de teléfonos IP (locales y remotos). Configuración y administración de servidores Windows 2003 – 2012, administración de Exchange 2010, creación y puesta en marcha de políticas de seguridad, implementación y administración de Backups, configuración de impresoras en red, mantenimiento de computadores y soporte a usuarios en sitio y remoto. IT PLUS COLOMBIA S.A.S Propietario y representante legal. Enero 2012 – Julio 2013 Quise experimentar trabajando de manera independiente y creando empresa la cual está dedicada a la venta de computadores, portátiles y tablets. Diseño de páginas web, asesoría en Sistemas (Configuración y mantenimiento de redes LAN y WIFI, instalación y configuración de servidores, Manejo de Active Directory, etc), mantenimiento preventivo y correctivo de computadores, servidores y portátiles. Esto me ha permitido adquirir experiencias en otros campos como ventas, y establecer relaciones personales y comerciales con empresas. CUBIX COLOMBIA S.A. Proyecto migración de servidores. Noviembre 2011 – Diciembre 2011 Fui contratado por 2 meses para apoyar la migración de servidores Windows 2003 a Windows 2008. Algunas de las tareas realizadas fueron: Instalación y configuración de Windows Server 2008. Instalación y configuración de ISA Server (incluyendo creación de reglas de seguridad) Instalación de cliente ISA en las máquinas. Configuración de nuevo dominio. Configuración y administración de nuevo Active Directory. Creación de usuarios y grupos con sus respectivos permisos. Migración de datos al nuevo servidor. Reserva de direcciones IP en servidor DHCP. Actualización de clientes de Windows XP a Windows 7. Programación de líneas telefónicas con Cisco Configuration Professional y Cisco IP comunicator para usuarios viajeros. Soporte a usuarios. KODE COLOMBIA Administrador de Sistemas. Septiembre 2010 – Octubre 2011 Tenía a cargo el departamento de sistemas de la empresa, administrando servidores y brindando soporte técnico a los usuarios. Entre mis responsabilidades estaban: Administración de servidores Windows Server 2003 (Administración de Active Directory, tareas de Backup) Administración de ISA server. Instalación y configuración de sistemas operativos, cliente de Outlook y Siigo. Instalación, configuración y administración de Antivirus Trend Micro tanto en el Servidor y Consola como en los clientes. Administración de página web, dominio y hosting. Diseño publicitario en Photoshop. Manejo de inventario. Documentación de procedimientos del área de Sistemas. Manejo de servidor Asterisk y planta telefónica IP, responsable de garantías de equipos de CCTV. Soporte a usuario local y remoto usando herramientas como VNC y TeamViwer. NEXTCOMM. Ingeniero de Soporte. Febrero 2010 – Agosto 2010 Prestaba mis servicios en Amcor Pet Packaging de Colombia, realizando labores principalmente de Help Desk y encargado del Centro de Cómputo. También colaboraba con la infraestructura de red en Amcor. Algunas de mis responsabilidades eran: Recepción, atención, y seguimiento de tickets. Instalación y configuración de sistemas operativos, cliente de Lotus Notes y Sap. Configuración en red de dispositivos Hand Held. Instalación de Windows 2003 Server. Administración de Active Directory. Tareas de Backup (Manejo de herramienta Symantec Backup Exec, creación de tareas de Backup, restauración, custodia de medios magnéticos, etc). Manejo de inventario. Documentación de procedimientos del área de Sistemas. Manejo de planta telefónica VoIP Cisco. COPINITIDO CANON LTDA. Coordinador Departamento Técnico. Agosto 2008 – Enero 2010 Desarrollé la página Web de la compañía utilizando programas de diseño como Dreanweaver, Fireworks y Flash SC3. Responsable de los servicios técnicos que requerían los clientes de la compañía mediante la mesa de ayuda, generando tickets y coordinaba los técnicos asignados a atender los casos que se presentaban. Otras tareas: Mantenimiento preventivo y correctivo de computadores, asesoría en redes, realización de copias de seguridad, instalación y configuración de Software, capacitación de personal en Sistemas Operativos y Ofimática (Word, Excel, PowerPoint, Outlook), soporte a usuario final. También brindo soporte telefónico y en sitio para configurar impresoras y equipos en la red de otras empresas. SCHLUMBERGER SU COLOMBIA. Analista Help Desk. Enero 2007 – Mayo 2008 Trabajé con unos de los clientes de la compañía (Petrobras Colombia) brindando soporte a los usuarios en sitio. También brindaba soporte telefónico en el Help Desk utilizando herramientas de conexión remota como VNC, Aranda y/o Tivoli, generaba los tickets usando el software Magic. Otras funciones: Soporte básico de impresoras, configuración del cliente Lotus Notes. Instalación y configuración de aplicaciones locales. Mantenimiento preventivo y correctivo de PCs y Laptops (incluye configurarlos para que puedan ingresar a la red de Petrobras. TUPPERWARE COLOMBIA. Coordinador de Help Desk. 2001 - 2006. Responsable de todas las tareas en el área de Help Desk, mantenimiento correctivo y preventivo de PCs, impresoras y fotocopiadoras. Soporte a usuario final. También participé en los siguientes proyectos: Instalación de nuevo cableado estructurado y cambio de Hubs a Switches. Instalación de nueva planta telefónica. Implementación y administración de software para Help Desk. Capacitación de personal en Redes, Sistemas Operativos, Soporte, etc. Programa de capacitación para los usuarios (Outlook, Word, Aplicaciones locales) SABORES Y FRAGANCIAS. Administrador de Servidores – Soporte a usuarios. 1998 - 2001 Dentro de mis responsabilidades estaba la administración de servidores Windows NT, Novell Intranetware 4.11 y una pequeña parte con un servidor Unix AIX; administración de Lotus Notes, proveer soporte a los usuarios de la compañía, realizar mantenimiento preventivo y correctivo de PCs y servidores. Proyectos en los que participé dentro de la compañía: Migración de servidores (Netware 3.11 a Intranetware 4.11), instalación de Frame Relay, proyecto Y2K, migración de servidores Lotus Ccmail a Lotus Notes. REFERENCIAS: * Fabian Martínez. Gerente Tambora. Tel: 467 3518 Bogotá * John Rueda. Coordinador de Sistemas Cubix Colombia. Cel: 321 443 9408. * Luis Alejandro Hernández. Gerente General COPINITIDO CANON LTDA. 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