Blanca E. M. R. freelancer experto en PL/SQL, Traducción al Inglés, Atención al cliente

Blanca E. M. R.

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Sobre mí
My background includes serving as a customer service associate within both sales representative and operative support. I always try to focus in details to solve any issue, trying to find the most effective way to resolve them, even if is not the faster.
In addition, I gained considerable customer service skills during my past jobs in operative support areas: tracking, measuring, solving issues in an efficient and orderly manner are some of the things I know how to do better. I consider myself highly organized and totally able to communicate effectively with diverse groups either clients or team members with a natural ability to promote ideas.
I also bring to the table total understanding of internet technologies and strong computer proficiencies in Microsoft Word, Excel and a range of CRM database applications like Footprints, Zoho, Zendesk, just to mention a few. Skills in database management tools such as MySQL, SQL Developer, TOAD for Oracle as well as Project Management Tools.
Historia laboral
Product Expert
SchoolControl® by Tangerine LAB
Mexico City.
September 2014 to February 2017

Sequel Pro, SQL Developer, MySQL Workbench
Zoho CRM, Zendesk, Basecamp, Trello

I worked here as a Project Manager, Product Marketing Assistant ,Customer Care Manager, Sales Representative Manager, Application Support Analyst and Training Specialist. The total understanding of the all the processes related to the platform allowed me to get involved and be responsible of different areas in this company. The main activities I was in charge were:
Perform competitor bench marking analysis and identify opportunities and potential product enhancements.
Conduct interviews with key business users to collect information on business processes and user requirements to translate them into prioritised product requirements and use cases.
Effectively communicate with sales, marketing, support and administrative teams on daily basis. Responsible of train those teams on operating procedures and platform services, backing up other customer service agents fostering an environment that encouraged continuous process improvements and allow them to share their ideas.
Assume ownership of team productivity and manage workflow to meet or exceed quality service goals by resolving issues in an promptly and empathetic manner.
Develop highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Oracle Consulting Analyst and DBA Junior
Soft and Soulware
Mexico City.
October 2013 to September 2014

SQL Developer, Toad, Oracle Forms,Oracle Reports
EBS Oracle, Taleo
Microsoft SQL Server

As DBA Junior I was responsible of:
Implement, configure and migrate Oracle EBS11 and EBS12 for OS Linux, Oracle Linux and Red Hat L5 and design the reference architecture.
Monitoring, clone, patch and continuous revision of performance for databases 10g and 11i.
Configure concurrent managers, concurrent programs and requests. Administrate users, profiles and security levels.
Be aware of any issue related to new patches or updating issues and report it directly to Oracle via RFC.

As Consulting Analyst I was in charge to:
Hear the needs of the client to identify the best solution we can offer: a new development, an upgrade, a new product or module.
Modified existing software to correct errors, adapt to new hardware and improve performance.
Worked closely with clients to establish problem specifications and system designs and participate in the definition/development of PL-SQL/Forms reports.

Application Support Analyst
Hewlett Packard Enterprise
Mexico City.
September 2011 to October 2013

SQL Developer, Toad, Crystal Reports, Oracle Reports Builder
EBS Oracle

As a support analyst I was responsible of:
Implement, setup, control, analyse and supervise use of developed applications (customised) for distinct modules of ERP Oracle such as AR, INV, PO, OM, GL, AP.
Analyse and build reports using Oracle Reports Builder detecting errors caused by shortcomings or configuration
Attend all user reports about the customized chain supply software that HP creates to send information from the factories to ERP Oracle.
Perform regression and system-level testing to verify software quality and function before it was deployed to the productive environment and notify to final users.

Development Coordinator and Support Analyst
Hipotecaria Su Casita, Grupo CASA
Mexico City.
October 2008 to September 2011

SQL Developer, Toad, Crystal Reports, Oracle Reports Builder
EBS Oracle

As Development Coordinator my duties consisted on:
Lead and coordinate the team conformed by programmers and analysts.
Analyse and construct requirements based on users needs and business rules, considering preceding tools or resources,
Perform unitary test, black box test, quantifying errors and controlling operative flows.
Write documentation of the results, user guides, user manuals, technical manuals.
Stick to a work plan fulfilling in a timely manner.
As Support Analyst:
Attend operative issues derived of Oracle EBS.
Create queries, stored procedures and reports.
Monitor performance of databases and manage storage as well as migrate historic information to bigger servers.

Internship and Data Quality Analyst
Santander Serfin
Mexico City.
February 2007 - October 2008

Oracle Reports

Define marketing campaigns and follow-up the results.
Construction of stored procedures and queries.
Automatization of processes to get specific information from databases.

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