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Sub-Gerente de Disputas y Contracargos.
Tarjeta de Crédito y Débito, portafolios de República Dominicana y Puerto Rico. Supervisar, Controlar y Brindar seguimiento al equipo de oficiales de contracargo. Verificar cuadres de Incoming, Cuentas Contables, Realizar evaluaciones del personal, Estadísticas mensuales y soporte a la Gerencia de Operaciones, Ofrecer soporte a las sucursales, entre otras funciones y deberes asignados.

Scotiabank: 2007 - 2011
Oficial disputas y Contracargos. Tarjeta de Crédito
Registrar, Controlar, dar seguimiento y consultas de los reclamos realizados por los clientes y brindar solución a los requerimientos originados por los mismos. Administrar los contracargos, es decir, de las transacciones que se producen entre el banco, las diferentes entidades financieras y comercios. Administrar solicitudes de documentos, confirmaciones, devoluciones, representaciones. Brindar soporte a las sucursales, preparar estadísticas mensuales, cuadrar INCOMING, Verificar BF, entre otras.

Scotiabank: 2005 - 2007
Auxiliar Manejo de Plásticos. Tarjeta de Crédito
Atención y soporte a todas las sucursales en el envío y recepción de plásticos. Contacto directo entre la compañía externa de mensajería y la Gerencia de operaciones. Realización de Estadísticas diarias y mensuales, sobre renovaciones, nuevas emisiones, tarjetas entregadas por mensajería y las enviadas a sucursal. Brindar asistencia telefónica a todas las sucursales y demás unidades de soporte.

Scotiabank: 2003-2005
Representante Servicios al Cliente A-56, Tarjeta de Crédito
Atención al Cliente Personalizada y Telefónica tramitación
de solicitudes de servicios, reclamaciones, depuración
solicitudes de crédito, entre otras.

Banco Intercontinental: 2001-2003
Auxiliar II Servicios al Cliente, División Tarjeta de Crédito
Atención al Cliente Personalizada y Telefónica tramitación
de solicitudes de servicios, reclamaciones, entre otras.
Soporte a los Oficiales y a la Gerencia de Servicios.
Reporte de Estadísticas diarias y mensuales, sobre llamadas recibidas.
Conocimientos básicos sobre el manejo del Sistema ACD

Banco Intercontinental: 2000-2001
Auxiliar I Servicios al Cliente, Tarjeta de crédito
Atención al Cliente telefónica vía, solicitudes de servicios.
Realización de trabajos operativos, en equipo.
Tramitación reporte de reclamaciones.

Revista Ysabela: 1998-2000
Vendedora de Telemarketing
Soporte al área de Servicios y recepción.
Representante Serv. al Cliente y reclamaciones.

Junta Central Electoral: 1996-1998
Auxiliar de Cedulación/Junta Municipal San Cristóbal
Codificación de colegios electorales.
Tramitación de Modificaciones de datos.
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