FREELANCER TRANSLATOR: Translation and Proofreading in English and Portuguese.
From 06/2010 to 02/2012 - Legal Operations Assistant at OI: acting as the company representative in court hearings and Consumer Protection Agencies.
2008/2009 - Data Registry Operator at Portugal Telecom: activations, deactivations and changes in services of Mobile Phone and Internet. Entering contractual data in the system. Processing of customer orders.
From 11/2006 to 05/2008 - Contact Center and Mail Center Manager at ONI COMMUNICATIONS: Responsible for the Operational Management of the Backofice Assistants Team. Experience in providing support to various areas involving staff department routines, and administration of various documents. Expertise in office routines such as: classification, encoding and archiving of documents and information; receipt, distribution and mailing of correspondence, including e-mails.
From 11/2004 to 10/2006 - Customer Management Assistant at ONI COMMUNICATIONS: activations, deactivations and changes in services of Mobile Phone and Internet. Entering contractual data in the system. Processing of customer orders and compaints. For several months I was the Assistant with the higher ratings, which led to the promotion to the position of Contact Center and Mail Center Manager.