Alvaro P. freelancer experto en Six Sigma, Microsoft Office, Microsoft Excel

Alvaro P.

Operations Manager

Valor hora:

USD 50,00

Traducción y Contenidos

Habilidades (Máximo: 5)
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Sobre mí
Experienced Operations manager with over 10 years in the BPO industry.
Managed several projects with 500+ employees and the following Lines of Business:

Customer Care
Technical Support
Sales
Saves
Billing

Creation and coordination of 6Sigma projects has been one of my passions and day to day work.
Historia laboral
* Qualfon (Subcontrataciones/Offshoring):
PROJECTS:

CODE NAME “RUBIK” - TECHNOLOGY /APP - CUSTOMER CARE
ATS - TRAFFIC SAFETY - BACK OFFICE OPERATION
ONSTAR - CONSIERGE /EMERGENCY - CALL CENTER OPERATION

Activities included but are not limited to:

•Leading 500+ employees in call center / BPO operations
•Leading Performance Management activities to support financial and operational targets
•Executing Six Sigma activities within the operation to support the
Continuous Improvement efforts
•Setting and meeting performance targets (KPIs)
•Partnering and consulting with associates engaged in all aspects of the operation to identify areas for improvement and to develop/deploy solutions
•Organizing staffing, including shift patterns and the number of FTEs required
•Improving relations with clients
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Rankeado: No está rankeado

Posición del perfil: Bronze

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