Nelson L. O. freelancer experto en Servicio al Cliente, Negociación, Portugués

Nelson L. O.

Automotive Engrg Consultant & Translator

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Traducción y Contenidos

Habilidades (Máximo: 3)
Sobre mí
Solid professional experience gathered in areas such as automotive after-sales, vehicle homologation, product development and launch; quality tools, defense product development and marine after-sales, having worked on leading automotive and marine industry corporations and a beholder of an outstanding record of achievements in every area of work.

• Competence strengths: result-oriented, team work, highly motivational  management skills, team building / development and excellent oral and written communication skills in Portuguese and English;
• Management experience and skills with proven ability to lead teams on after-sales areas;
• International exposure through training, negotiation and benchmarking trips to USA (Detroit and Atlanta), Japan, Venezuela, Colombia, UK, Saudi Arabia, France and Argentina;
• Fluent (and correct) English, conversational German and Spanish.
Historia laboral
* Chery Brasil (Automotive) [desde 8/2012]: In charge of all homologation activities related to all current Chery vehicles as well as future projects; coordination of safety, emissions and noise tests according to CETESB, IBAMA and INMETRO agencies. Helped this new player to achieve a record all-line, 5-model vehicle homologation in 5 months.

* Chery Brasil (Automotive) [desde 1/2012]: In charge of field service operations, technical training and support literature, special service tools and diagnostic equipments.

* Honda Flora Motors Ltda (Automotive) [desde 7/2010]: Consultant on dealer after-sales operations and financial results comprising parts stock, demand, workshop, customer handling and people management.

* Yamaha Motor do Brasil Ltda. (Automotive) [desde 6/2008]: Set up and development of after-sales organization. responsibilities included, but were not limited to, warranty, resolution of customer complaints, special service tools, service training, dealer rating and support, field representatives.

* Ford Motor Company Brazil Ltda. (Automotive) [desde 9/2005]: After-sales support material development, like technical manuals, service training, special service tools, diagnostic equipment, cars and trucks.

* Siemens do Brasil S.A. (Electrical/Electronic Manufacturing) [desde 6/1993]: Design of end-of-line testing devices of fire alarm electronic products, statistical process control implementation.

* Engesa (Military) [desde 3/1990]: Design of vehicular electronic devices for the civilian product line of the company. Training for foreign customers.

* Ford Motor Company (Automotive) [desde 2/1988]: Product (component) Engineer at Body & Electrical Egrg., Ford Brazil, car and trucks.

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