* Tata Consultancy Services (Information Technology & Services): Webpage designer for TCS's client - a multinational professional services firm. Data and content update for US and global sites. I'm in charge of the quality check for the webpage and of creating new publications according to the client's requests.
The role requires solid knowledge of HTML and Photoshop, as well as a quota of team work, to accomplish requests goals and deadlines.
* Tata Consultancy Services (Information Technology & Services): • Responsible for coaching a 24 associates team, providing guidance, training and motivation on a daily basis.
• Support while delivering set productivity goals, SLA compliance and set accuracy figures, which calls out for strong leadership due to the nature of the project and high-pressure work.
• Supervising task and level of services in different process.
• Processing of HR back office documents.
• Responsible for the work organization, scheduling – leaves and vacation
tracker for the entire team.
• Creating tools for time tracking task. Improving and creating procedures for
• Detecting and giving solutions and alternatives on possible system issues.
• Setting expected careers goals for associates, performing evaluations as
per Company Policy.
• Main point of contact with customer.
* Tata Consultancy Services (Information Technology & Services): • In charge of productivity elaboration reports and team metrics.
• Foresee team ́s evolution and success.
• Processing and following SLA of HHRR back office documents.