Malthe J. freelancer experto en Administración de Proyectos, CMS

Malthe J.

Support, Team Management, Training

0 / 5


Programación y Tecnología

Habilidades (Máximo: 3)
Sobre mí
Looking for new challenges in Tech Training, Customer care/Support project management, Service delivery or after Sales Support!

I have more than 10 years experience with customer relations and communicating with customer at a high technical level as Sales Delivery manager and previously also as Team manager for support teams.
My core compentences are:
- Customer communication
- Tech Support
- Team managment
- Tech Training
- Strategic development of support teams
- KPI reporting
- Service desk management,
- Content management systems (CMS),
- Knowledge management,
- Project planning and management,

I also have vast experience in:
- Mobile Device Management (MDM) and OTA,
- Service Delivery Management
- Sales Delivery Management
- Account Management

I am fluent in Danish, English and Spanish
Historia laboral
* Mobilethink: Key responsibilities were:
- Handing day-to-day contact with customer on a comercial level
- Delivering project in close cooperation with project manager
- Handle KPI definition and reporting to customer stakeholder both on local and coperate levels
- Keep project on track
- Handle CRs and questions during the project
- Handle invoicining and billing of project in close cooperation with sales controller

Goals achieved:
- Delivering 7 onsite project in 6 months
- Creating report portfolio for customers for SLA reporting
- Establishing direct contact beetween customer and internal stakeholders
- Ensuring support and SLA requirements are met
- Being escalation point on support issues and Change Request
- Calculating prices on CRs with project managers

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