Fisayo O. expert freelancer in Admin Assistant, Customer Service, Bookkeeping, Google Cloud Platform, Virtual Assistant, Customer Support, Customer Experience, Admin Support

Fisayo O.

Virtual assistant

5 / 5

Hourly rate:

USD 7.00

Admin Support

Ratings from clients

Direct payment for Fisayo O.

Freelancer Jay B. J. C. Jay B. J. C. Last month

About me
I am a native English speaker with proper diction and grammar.
I love helping people solve problems and I work hard to deliver in good time.

With my excellent communication skills, both oral and written, I respond well to different characters, I am empathetic towards people, I have the ability to work well alone with little or no monitoring, I am discreet with confidential data, and I am enthusiastic towards learning and re-learning.
Communication with clients and customers will be properly handled due to my approximate 1 year experience managing clientele.

I am familiar with Excel, MS Office, Google Docs, I am very good at organizing and multitasking, I pay serious attention to detail, and I am good at doing research and creating content, as well as editing and proofreading documents.

Customer Service Representative, Virtual assistant, and Proofreader.
Work history
I have a 1-year work experience as an Executive assistant of Proyecto Technologies limited, where I had the following responsibilities and more:

- I provided administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive's behalf.
- I maintained comprehensive and accurate records.
- I performed minor accounting duties.
- I organized meetings, including scheduling and sending reminders.
- I answered phone calls in a polite and professional manner.
- I managed the executive's calendar, including making appointments and prioritizing the most sensitive matters.

1-year work experience as a customer care representative for TED Logistics where:
- I ensured that customers were satisfied with products, services, and features by identifying and assessing customers’ needs to achieve satisfaction.
- Answered phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes within the time limits and following up to ensure resolution
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- I provided accurate, valid and complete information by using the right methods/tools.
- I used my good contact handling skills, active listening, and customer orientation to handle queries from agitated customers.
- I was able to adapt/respond to different types of characters.
- I multitasked, prioritized tasks, and managed time effectively.