I have a 1-year work experience as an Executive assistant of Proyecto Technologies limited, where I had the following responsibilities and more:
- I provided administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive's behalf.
- I maintained comprehensive and accurate records.
- I performed minor accounting duties.
- I organized meetings, including scheduling and sending reminders.
- I answered phone calls in a polite and professional manner.
- I managed the executive's calendar, including making appointments and prioritizing the most sensitive matters.
1-year work experience as a customer care representative for TED Logistics where:
- I ensured that customers were satisfied with products, services, and features by identifying and assessing customers’ needs to achieve satisfaction.
- Answered phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes within the time limits and following up to ensure resolution
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- I provided accurate, valid and complete information by using the right methods/tools.
- I used my good contact handling skills, active listening, and customer orientation to handle queries from agitated customers.
- I was able to adapt/respond to different types of characters.
- I multitasked, prioritized tasks, and managed time effectively.