* Top Travel DMC: Top Travel DMC is a group of highly qualified people in the tourism industry; committed to the highest quality services to deliver innovative, creative, efficient and timely programs for Groups and Conventions.
»Take care of clients, learn about their needs and requirements and elaborate suitable proposals.
»Continuous follow-up with domestic and foreign customers and programs under my responsibility to close the business on behalf of the Company.
»Work on detailing a program until a Service Agreement is issued and a deposit has been received.
»Responsible of doing all the reservations with suppliers and make sure that the services included in the Service Agreement are set up as agreed with the client.
»Ensure an efficient and smooth transition to the Operations Department, participating at the pre-con and keeping contact with the client while the program is on-site.
»Follow up with the client after the program has been finalized to close the bill and learn about their experience and level of satisfaction in the company’s performance.
»Fully responsible of the client´s site inspections and fam trips, from the creation of the agenda to escorting the client at all times and doing a complete report after client´s departure.
»To participate in supplier’s inspection visits to evaluate their performance and provide information for a good selection