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Certificación CAPM otorgada por el PMI.

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Professional with 13 years of international experience in leader pharmaceutical company, managing Operations area: Customer Service, Sales Administration and Demand Planning (SCM).
Order to Cash, Sales & Distribution and Supply Chain Management SAP Business analyst role.
Cross-functional expertise in Planning, Materials Management, Logistics, Customer Service and Project management.

International Experience.
PMI CAPM® certification.

PROFESSIONAL EXPERIENCE

2009-2014     Customer Service, Sales Administration, Demand Planning (SCM) Manager
SAP R/3 SD/OTC/SCM Business Process Analyst

Reporting to General Manager, supervised, directed and supported the Order to Cash process.
Handled customer inquiries, troubleshoots and resolved customer complaints following compliance and provided excellence customer service.
Developed improvement plans and specific improvement service level actions in response to customer surveys and personal visits to main customer’s locations.
Coordinated support functions to business units and channel partners in administrative areas and month end and quarter end activities to ensure effective sales and FI closing.
Supervised, directed and supported the Replenishment sales stock/S&OP processes, following global procedures and targets, including Forecasting maintenance, Demand management, MRP and Inventory management in order to meet stock and sales requirements. Highly supported product launches and peak sales periods.
Fulfilled global stock targets, significantly reduced obsolete stock levels.
Successfully implemented improvement project for Forecast accuracy as a pilot country.
Served as a liaison between business community and IT to provide technical solutions to user needs. Analysed and measured the effectiveness of existing business processes and determined new information technologies solutions to support SD/OTC/SCM business processes. E.g.: Sales Stock Status Report.
Supported SAP implementation project in Australia as SD business process analyst.
OTC/SCM Local Business Process Owner. OTC Global Team Member.
Integrated and redefined SD and SCM data and processes during the merging project between Schering-Plough Animal Health and MSD Animal Health.

Executive committee member. Consolidated manager position in a strong changing environment. Developed, trained and coached a 5 people team.

2008-2009     Customer Service, Sales Administration, Demand Planning (SCM) Manager
SAP R/3 SD/OTC/SCM Business Process Analyst

Integrated and redefined data and processes in Customer Service, Sales Administration and Demand Planning areas during the challenging merge (2x customers, 2x product catalogue, 2x organizations) between Intervet S.L. and Schering-Plough Animal Health keeping day to day business activities and targets in a daily changing environment.
Supported and Trained End Users and Key Users
Coordination of Process re-definition: Processes improvement, data analysis and KPI’s.

2006-2008     Customer Service, Sales Administration, Demand Planning (SCM) Manager
SAP R/3 SD/OTC/SCM Business Process Analyst

Managed operational reorganization of Customer Service, Sales Administration & Demand Planning department during SAP implementation project including processes redefinition, user training and department extension: add Demand Planning to the former Sales Administration and Customer Service area.
Participated as team member in the SAP R/3 E-Sales module implementation.

2005-2006     SAP R/3 SD/SCM Business Process Analyst

Leaded SD/OTC and SCM teams during SAP R/3 local implementation.
Translated business requirements for the IT organization to final implementation.
Supported workshops, solved daily issues, tested, trained, authorizations setting, data cleaning, mapping, data migration and after Go Live phases. Validated and certificated project.
Successful implementation of SAP R/3 SD/OTC and SCM/RSS modules on budget and date for Go Live, keeping quality and efficiency of service to customers.

2004-2005     SAP R/3 Business Process Analyst (SD/OTC/SCM)

Global Team member in SAP R/3 implementation in seven countries (US, DE, FR, AT, UK, NL, ES). (Validated and certificated project)

2002-2004     Demand Planner, Inventory Control & Commercial and Marketing Coordinator

2000-2002     Sales Administration and Customer Service Representative

EDUCATION
Law Bachelor Degree, University of Salamanca (Spain), 2000.
1998 Fourth Course (European Law): University of Maastricht, the Netherlands.
Project Management Training for CAMP®, Oct 2014-July 2015 Intesys Consulting, Costa Rica
MEP: Management Excellence Program (Supply Chain Mgmt., Project Mgmt., Finance Mgmt.), 2007
Leadership and Team Management, 2006
SAP Material Master, E-Sales CR850, 2006
Every Angle, Business Warehouse, Replenishment Sales Stock, S&OP and Forecasting, 2005
SAP R/3 (SD) SAP Training Centre London, UK, 2005
Advanced Course of Foreign Trade (Board of Trade Salamanca. (ICEX), 2002
Basic Course of Foreign Trade (Board of Trade Salamanca. (ICEX), 2001

LANGUAGES: English and Spanish","rawText":"ARANCHA GARCÍA GALERA CAPM® Professional with 13 years of international experience in leader pharmaceutical company, managing Operations area: Customer Service, Sales Administration and Demand Planning (SCM). Order to Cash, Sales & Distribution and Supply Chain Management SAP Business analyst role. Cross-functional expertise in Planning, Materials Management, Logistics, Customer Service and Project management. International Experience. PMI CAPM® certification. PROFESSIONAL EXPERIENCE 2009-2014 Customer Service, Sales Administration, Demand Planning (SCM) Manager SAP R/3 SD/OTC/SCM Business Process Analyst Reporting to General Manager, supervised, directed and supported the Order to Cash process. Handled customer inquiries, troubleshoots and resolved customer complaints following compliance and provided excellence customer service. Developed improvement plans and specific improvement service level actions in response to customer surveys and personal visits to main customer’s locations. Coordinated support functions to business units and channel partners in administrative areas and month end and quarter end activities to ensure effective sales and FI closing. Supervised, directed and supported the Replenishment sales stock/S&OP processes, following global procedures and targets, including Forecasting maintenance, Demand management, MRP and Inventory management in order to meet stock and sales requirements. Highly supported product launches and peak sales periods. Fulfilled global stock targets, significantly reduced obsolete stock levels. Successfully implemented improvement project for Forecast accuracy as a pilot country. Served as a liaison between business community and IT to provide technical solutions to user needs. Analysed and measured the effectiveness of existing business processes and determined new information technologies solutions to support SD/OTC/SCM business processes. E.g.: Sales Stock Status Report. Supported SAP implementation project in Australia as SD business process analyst. OTC/SCM Local Business Process Owner. OTC Global Team Member. Integrated and redefined SD and SCM data and processes during the merging project between Schering-Plough Animal Health and MSD Animal Health. Executive committee member. Consolidated manager position in a strong changing environment. Developed, trained and coached a 5 people team. 2008-2009 Customer Service, Sales Administration, Demand Planning (SCM) Manager SAP R/3 SD/OTC/SCM Business Process Analyst Integrated and redefined data and processes in Customer Service, Sales Administration and Demand Planning areas during the challenging merge (2x customers, 2x product catalogue, 2x organizations) between Intervet S.L. and Schering-Plough Animal Health keeping day to day business activities and targets in a daily changing environment. Supported and Trained End Users and Key Users Coordination of Process re-definition: Processes improvement, data analysis and KPI’s. 2006-2008 Customer Service, Sales Administration, Demand Planning (SCM) Manager SAP R/3 SD/OTC/SCM Business Process Analyst Managed operational reorganization of Customer Service, Sales Administration & Demand Planning department during SAP implementation project including processes redefinition, user training and department extension: add Demand Planning to the former Sales Administration and Customer Service area. Participated as team member in the SAP R/3 E-Sales module implementation. 2005-2006 SAP R/3 SD/SCM Business Process Analyst Leaded SD/OTC and SCM teams during SAP R/3 local implementation. Translated business requirements for the IT organization to final implementation. Supported workshops, solved daily issues, tested, trained, authorizations setting, data cleaning, mapping, data migration and after Go Live phases. 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