Henrique O.

Head of Active Operations @VoxAge

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Brasil

Marketing y Ventas

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Sobre mí
- Experience in customer relationship and technical advice in many levels: manager, director, VP and C-level (CEO, CMO, CFO, CIO, COO)
- Management of multilevel teams: development, deployment, post-deployment.
- Management of customer projects from different segments

Client portfolio:
- Health Care: Albert Einstein, São Luis, InCor, HCor, Unifesp, GRAAC, USP University Hospital, AxisMed
- Financial: Itau-Unibanco, SOCOPA Broker , Safra, Panamericano, Ficsa, BRB, Banrisul,
- Retail: Casas Bahia, Arno, Ambev, Ultra, Buscape,
- Insurance: Tempo USS, Porto Seguro
- E-Commerce: Saraiva, Ponto Frio, HP
- TV: NET, Record, Band
- Telecom: VIVO, Brasil Telecom, Telemig (actual Vivo-MG), Telefonica, OI, Datora (Portugal), Nextel
- Debt Recovery (CallCenter): MLGomes, MC Global Services, Cunha & Porto, Operandi, ConsulCred, ActiveCred, DDM, ProqNet
- Advertising agency: Sunset, F.Biz, Ginga, Namosca, Ogilvy, Ponto Mobi
Historia laboral
* VoxAge TeleInformatica (Information Technology and Services)

* VoxAge TeleInformatica (Information Technology and Services): VoxAge Serviços Interativos is a company that emerged from the merge between VoxAge Teleinformática and Memo Serviços Interativos, in 2009.

As the result, a new product that covers the potential of each company was developed. It's called VosCenter.

The VosCenter offers solutions for a multilevel communication. At the same system the user can meet active and responsive services, send SMS to a client portfolio while answer emails and webchat sessions, simply switching between sessions, easily.

In a single plataform, VosCenter implements the majority of functions required for a Call Center: PBX, ACD, Preview, Power and Predictive Dialing, CTI, Dialogue Writer, Voice-Mail, Supervision and Monitoring

Reporting directly to the general manager, I am responsible for major accounts and projects from VoxAge.

My responsibilities are:
- Plan tasks for multilevel team (developers, analysts, testers, implementers, monitors);
- Prepare project schedules covering external customer expectations and deadline for internal demands;
- Ensure documentation the structure of projects implemented in external clients and share to internal clients;
- Support for Commercial and Customer Relationship Director in develop target plans, make decisions and define priorities;
- Offer new features and products to new and existing customers;
- Develop new business in new and existing customers.
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