Leslie V. freelancer experto en Escritura Creativa, Escritura de artículos, Tutoría & Educación, Blogs, Redacción Comercial

Leslie V.

Freelance Journalist for customer service industry

0 / 5

Reino Unido
Valor hora:

USD 7,00

Redacción y Traducción

Sobre mí
Leslie is a Spanish speaker freelance journalist. She is a great believer that in the customer service industry the only boss is the customer . She likes writing, researching and sharing value information.
Historia laboral
Viajes y Viajes Experience Colombia ~ January 2016-April 2016
Sales Executive
•    In this temporary position I sold English courses overseas and higher education; I did telemarketing offering English courses and advice; I helped customers with visa applications and requirements; I had to keep up to date with currency and economics news around the world.

Davivienda Colombian bank ~ 2008-2014
Operations Manager (June 2014- October 2014)
•    In this position I had to research account history files and update customer information, solve customer complaints and delegate duties to various team members and updating customer information on the database. I used to use professional communication and problem solving skills with clients and also carry out general administration tasks such as keeping records, sending/receiving letters to/from customers as well as dealing with internal correspondence.
Customer Service Advisor (2009-2014)
•    This role included selling financial products and services to customers; using a computerised system to update account details; reporting unresolved calls to a supervisor for follow-up; helping customers with loan and mortgage applications. This was a busy environment where I had to work under pressure and efficiently. Being friendly and showing good leadership skills here were important factors in moving up the career ladder.
Cashier (2008-2009)
•    I started as cashier processing cheques, cash and direct debit payments and withdrawals; checking statements; making money transfers. I used to promote financial products which helped me to get promoted.

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