Period Company Current Position Main Activities
Feb 2013 to date Ericsson, S.A. de C.V. Customer Interaction Agent – 1st shift Create service on line bridges and tickets in the system to trouble shoot emergencies, high and/or medium severity issues related to the telecommunication services provided by the company to their customers in Mexico, Brazil and Panama
Oct 2003 To Nov 2012
Watlow de Mexico, S.A. de C.V. - Thermal Solutions Customer Service Supervisor Departmental alignment to corporate strategic objectives, and declared key global customer acquisition and retention team. Quote and order processing – erp system. Delivery planning cell team. Customer communication - rma’s, complaints and customer satisfaction. Add value to the customer through management of daily improvement using lean manufacturing tools and problem solving techniques – visual management – 6S – standardization – 1 by 1 - pull
Dec 1997 – Mar 2002
ByH de Las Americas, S.A. de C.V. - Labeling Machines Customer Service Supervisor Coordination of the Customer Service Department from quotation, Order Entry, Shipment follow up and RMA Processing.
Jul 1994 – Nov 1995
Effem Mexico Inc y Cia, SNC de R.L -
Food processing Human Resources Clerk Employee Manual assistance. coordination of employee cafeteria, Uniforms and internal events
Jul 1990 – Apr 1994 Campbell’s de Mexico, S.A. de C.V.
Food processing Finance Director Assistant Support in the final presentation for corporate of the monthly financial results, follow up to the Directors’ agenda and document files