Valentina L.

Average 0 of 5

Hourly rate: USD 7.00

Freelancer activity: Sales & Marketing


Skills (Maximum: 3)
About me
• 2006 – 2008 -  (Business Administration - Ceneval - 286 – exam  approved)
• 1986 – 1990 - 5th semester Architecture (ITESM-Campus Querétaro)
• 1983 – 1986  High school  (Mexican American School – México City)

Key Skills
Lean Manufacturing -  Bronze Level
Fully bilingual

Job objectives
Help my company customers succeed, help my teammates and my community to be better,  Harmonic growth with  my company  in an healthy and enjoyable atmosphere.

My Family , Basketball and Volleyball fan
Work history
Period    Company    Current Position    Main Activities

Feb 2013 to date    Ericsson, S.A. de C.V.    Customer Interaction Agent – 1st shift    Create service on line bridges and tickets in the system to trouble shoot emergencies, high and/or medium severity issues related to the telecommunication services provided by the company to their customers in Mexico, Brazil and Panama

Oct 2003 To Nov 2012
    Watlow de Mexico, S.A. de C.V. - Thermal Solutions    Customer Service Supervisor    Departmental alignment to corporate strategic objectives, and declared key global customer acquisition and retention team. Quote and order processing – erp system. Delivery planning cell team.  Customer communication - rma’s, complaints and customer satisfaction. Add value to the customer through management of daily improvement using lean manufacturing tools and problem solving techniques – visual management – 6S – standardization – 1 by 1 -  pull 

Dec 1997 – Mar 2002
    ByH de Las Americas, S.A. de C.V. - Labeling Machines    Customer Service Supervisor    Coordination of the Customer Service Department from quotation, Order Entry, Shipment follow up and RMA Processing.

Jul 1994 – Nov 1995    
Effem Mexico Inc y Cia, SNC de R.L -
Food processing    Human Resources Clerk    Employee Manual assistance. coordination of employee cafeteria, Uniforms and internal events

Jul 1990 – Apr 1994    Campbell’s de Mexico, S.A. de C.V.
Food processing    Finance Director Assistant    Support in the final presentation for corporate of the monthly financial results, follow up to the Directors’ agenda and document files
Activity and ratings

Last login: 3 years ago

Joined: 3 years ago

Ranked: Not ranked

Profile level: Iron

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