* IMS Health (Atención sanitaria y hospitalaria): CRM Account Manager (Nexxus Mobile Intelligence for Healthcare and Life Sciences), responsible for several accounts in the pharmaceutical industry, customer service, conflict resolution, elaboration of effective presentations in front of customers. main responsibilities are to maintain a high level of customer service ensuring continual customer satisfaction and to maximize revenue through up selling opportunities.
• Finding new business opportunities sales.
• Responsible four accounts of the Pharmaceutical Industry.
• Identify opportunities for new services that could be proposed to assigned clients .
• Maintain a high level of customer service ongoing customer satisfaction and maximize revenue through opportunities .
• Estimate the value of the opportunity and resources at the local level in order to provide the opportunity
• Assess relevant training needs for customers , design and training plan in order to meet the training needs.
• Assess the needs of each client and propose alternative solutions to meet customer needs .
• Work collaboratively with clients to identify opportunities and maintain customer confidence and satisfaction.
• Development of effective presentations.