ATG Senior Business Analyst / Professional Access (2015)
Business Requirements Management in tight coordination with a Development and QA team on offshore, towards the ATG
Re-platform and Enhancements project for www.liverpool.com.mx site, and for taking advantage of the Tool´s multisites
feature with the coming release for 5 new sites for Apparel and General merchandise retailers based on Liverpool´s current
I act as a liaison between onsite client teams and offshore for getting clarifications on business requirements and also to
follow up and close defects as per the progressive releases on production, I supervise and/or create the documentation
such as FDD, UCD, CRs, and other artifacts to provide developers and sponsors the proper guidelines to deliver the
I conduct the Weekly progress reports and presentations to the sponsor, following up the product backlog (objectives,
requirements, issues, risks, and action items).
Business Analyst Lead / Wipro (2014)
Functional Leadership and requirements management for developing the Out-Of-The-Box functionalities of the Oracle ATG
e-commerce application for www.walmart.com.mx site working with customer´s cross-functional teams and leading an
offshore team in India (Arquitecture, Development, Testing, Integration) to meet project objectives, track issues and follow
up action items into the AGILE/SCRUM methodology, analyzing customer´s processes and business problems to setup
and deploy an enhanced internet store (via internet and call center), bridging the gaps between the actual processes and
the desired state, as well as the user experience supervision on the design for the site.
Sr. Processes Administrator / KIO Networks TIBA IT services Division (2012-2013)
I was responsible for the design, construction, and release of the continuous improvement of business processes aligned to
the objectives of the board, managing a team of 4 process analysts and 2 internal auditors to promote the best user
experience in business processes with the available resources. Management, design and implementation of audit programs
to support the business processes in accordance with the strategic objectives and guidelines of the Board of Directors,
I conducted the administration of general requirements for the corporate certification of the ISO/IEC 20000 standard under
the PMI framework, designing and enabling 13 new processes, a Business continuity plan and a Disaster Recovery Plan
from scratch within an 11 months scope for a Contact Center aligned with ITIL v3 framework, The company got the
compliance certificate on early December of 2013 by BSI group.
Business Consultant / Genkco de México (2009-2012)
Management consulting to help organizations improve performance and efficiency, analyzing business and creating
solutions while also helping companies meet their goals with better processes (Reengineering, process frameworks and
methodologies) and value Technologies (BPM, ERP, ITSM), in projects under the best practices of the PMBoK.