Keyber L. S. freelancer experto en Desktop Support, Technical Support, Atención al cliente

Keyber L. S.

Strong comitment

0 / 5

Colombia

Programación y Tecnología

Sobre mí
• IT professional with more than 9 years’ experience managing and troubleshooting Windows network & supporting users in multinational environment.
• Passionate for IT, highly adaptable and solution oriented professional.
• Experience managing and maintaining highly impact business systems, providing 24/7 service.
• Proven ability to perform effectively in self-paced, stressful environment.
• Able to work independently without supervision as well as to participate in projects involving team work.
• Proven ability to manage medium groups, on site and remotely.
Historia laboral
Desktop Support Engineer
Nombre de la empresaGenius Sports
Fechas de empleosept. de 2017 – dic. de 2017  Duración del empleo4 meses
UbicaciónMedellín, Antioquia, Colombia
Responsible for ensuring that the operations will 100% functional. ensure support on operations. Support technological infrastructure (switches, routers, servers, workstations, IP Telephony, ETC). Ensure that the information is secure through policies and restrictions, implement new solutions according to the requirements of the customers. Manage the inventory of fixed assets of company technology.

GTI Specialist
Nombre de la empresaSutherland Global Services
Fechas de empleonov. de 2016 – ago. de 2017  Duración del empleo10 meses
UbicaciónBogotá, Bogotá D.C., Colombia
GTI Specialist, responsible for ensuring that the operations of the call center are 100% functional. ensure support on operations (SLA > 98 %). Support call center’s technological infrastructure (switches, routers, servers, workstations, IP Telephony, ETC). Ensure that the information is secure through policies and restrictions, implement new solutions according to the requirements of the customers. Manage the inventory of fixed assets of company technology.

Editar puesto: IT Manager Tecnosystem Solutions
IT Manager
Nombre de la empresaTecnosystem Solutions
Fechas de empleoene. de 2009 – jul. de 2017  Duración del empleo8 años y 7 meses
UbicaciónCartagena de Indias, Colombia
IT Solutions, Web Services, IT Management, Help Desk, Security Cams, IP telephony.

IT Manager, responsible for ensuring that the operations of the call center are 100% functional. Coordinate engineers to ensure support on operations (SLA > 98 %). Manage call center’s technological infrastructure (switches, routers, servers, workstations, IP Telephony, ETC). Ensure that the information is secure through policies and restrictions, implement new solutions according to the requirements of the customers. Manage the inventory of fixed assets of company technology.

Editar puesto: IT Engineer Telefonetica
IT Engineer
Nombre de la empresaTelefonetica
Fechas de empleofeb. de 2016 – oct. de 2016  Duración del empleo9 meses
UbicaciónMiami/Fort Lauderdale y alrededores, Estados Unidos
Tech Support Engineer, ensuring the SLA (above 98%), support IP phones, setting up IVR and Support technological infrastructure (switches, routers, servers, workstations, IP Telephony, ETC).
Manage the inventory of fixed assets of company technology.

Editar puesto: IT Engineer R&S Soluciones
IT Engineer
Nombre de la empresaR&S Soluciones
Fechas de empleoene. de 2015 – ene. de 2016  Duración del empleo1 año y 1 mes
UbicaciónCartagena de Indias, Colombia
IT Solutions, Web Services, IT Management, Help Desk on demand, Tech Support,
Supporting Companies:
TIGO - UNE, Mcdonals, Colombian Army, ADECCO, Falabella, Comistelco, Compumax, LINALCA, Newnet, Corceramica, Intergrupo, Colombian Attorney, COTECMAR, CONTECAR, Argos Group, Ecopetrol, Confianza Insurance, SUMIMAS and TESLA Support.

IT Sales Engineer
Nombre de la empresaFontel
Fechas de empleojun. de 2012 – feb. de 2013  Duración del empleo9 meses
UbicaciónCartagena de Indias,Colombia
Help Desk, IT Sales, Cellphone Sales and IT Management.

Editar puesto: Technical IT Tenaris
Technical IT
Nombre de la empresaTenaris
Fechas de empleofeb. de 2010 – dic. de 2010  Duración del empleo11 meses
UbicaciónCartagena de Indias, Colombia
Help Desk and IT Management.

Editar puesto: Technical IT Copy Eventos SAS
Technical IT
Nombre de la empresaCopy Eventos SAS
Fechas de empleojun. de 2009 – ene. de 2010  Duración del empleo8 meses
UbicaciónCartagena de Indias, Colombia
Help Desk and IT Management

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