Customer Care Representative/ Telus/ Oct. 2017 as of now
Duties: Receive calls from customer wanting to complete a purchase, cancel a purchase, knowing the status of the purchase
Custormer Operations and Fraud Agent/ Ding/ Dec 2015- June 2017
Duties: Customer Care Agent, answer through email and or chat queries from customers that have used the ding.com website. Guide customers through the process of using the ding website.
Fraud Agent: Review transactions to accept or decline them and stop them if fraud or attempt of fraud was deteced, AML rules, identify fraud patterns. Complete fraud reports and AML fraud reports
Business Analyst/ Uassist.ME/ Sept. 2015 - Nov 2015
Duties: Arrange travel accomodations for clients, organizing and maintaining diaries and making appointments, carrying out background research and presenting findings, briefing papers, reports, documents.
Offline Coordinator/ Heliocentric S.A de C.V./ Mar. 2010- Aug 2015
Duties: Process requests rom Adjusters, Nurse Case Managers, Defense Attorneys office to schedule transportation and/or interpretation services, Register new files for Injured Workers, Schedule transportation and on site interpreters for Injured Workers, complete confirmation calls with facilities. Also I was a Scheduling Team Lead from August 2010 through September 2011
Customer Care Agent/ Ford Credit Account/ Sykes S.A. de C.V/ Nov. 2009- Feb 2010
Duties: Receive calls and process requests for clients that had a credit with Ford, services as a teleconference Agent
Legal Assistant/ Registro Publico de Vehiculos/ Viceministerio de Transporte/ Oct. 2005- Sept. 2009
Duties: Process legal requestts from goverment institutions, Assist on hearings, create appeal resolutions of trafic tickets
Legal Assistant/ Campos Anderson & Asociados/ Jun 2003- May 2004
Duties: Organize files, helped developing civil cases, create legal contracts