Demetrius N. freelancer experto en Estrategia de Marketing, Estrategia Corporativa, Planificación Estratégica, Technical Support, Programación de Redes

Demetrius N.

[ITIL V3 Foundation, COBIT Certified]

0 / 5

Sobre mí
Many years of proven experience in technology and business leadership across projects, development and support area.
ITIL V3 and COBIT Foundation Certificated, experienced with Agile Methodologies.
Easy-to-talk profile, focus on IT process management, business, conflict management, projects and situational leadership for large companies.
Segment lead for Brazil and US teams, responsible for develop strategies focused on business satisfaction, conflict management, SLA metrics, projects, negotiation with partners, resource allocation and performance.
Historia laboral
* Dell (Information Technology and Services): Segment leader for Brazil and US Teams, developing strategies for global applications support coordination, people performance, career development, people management, conflict management, EOY review, team calibration, awards designation, resource allocation for releases, metrics management, projects, managing application transition across the teams.
Expertise in global application support process for critical systems, transition management, change management, problem management and project management based on ITIL, COBIT, Agile and SDLC methodologies.
Develop strategic actions and management to achieve SLA and application up time goals.
Business expectation management across the applications segment.

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