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As a representative of H&R Block, I'm responsible for preparing complete and accurate tax returns introducing clients to and offering other H&R Block financial products and services with the goal of helping clients achieve their financial objectives.

Mi Pueblo Food Center, San Francisco, CA July 2013 – Dec 2013
Customer Service Representative
Assist, orient, and help customers by answering product and service questions. Effectively assisted customer to open, maintain, and record account information. Resolved product or service problems by clarifying customer’s complaint. Prepared product and service reports by collecting and analyzing customer information.

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Customer Service Representative
Assist and resolve any problems or issues for customers based on bank policies and procedures. .Flawlessly oriented the customer about bank’s products and services. Effectively analyzed accounts information using an automated system.Recognized for providing excellent assistance and solving problems for clients.

Banco Popular de Puerto Rico Jan 2008- Dec 2011
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Effectively evaluated the external and the internal quality of the customer service. Contributed to special projects and conferences to improve the service.

Popular Finance, (BPPR) Ponce, PR Jan 1998 – Dec 2007
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