DALIA N. freelancer experto en Relaciones Públicas, Servicio al Cliente, Ventas, Marketing, Management


Responsable, Puntualidad, Honestidad

Valor hora:

USD 12,00

Marketing Digital

Sobre mí
To employe my extensive leadership abilities and my accumulated Customer Service, Management, and Marketing skills in support of customer needs and company objectives.

Trabaje por 15 años en el Banco Popular De Puerto Rico con exelentes Relaciones Públicas.
Historia laboral
H&R Block, Chester, VA Oct 2014-April 15 2015
Tax Associates
As a representative of H&R Block, I'm responsible for preparing complete and accurate tax returns introducing clients to and offering other H&R Block financial products and services with the goal of helping clients achieve their financial objectives.

Mi Pueblo Food Center, San Francisco, CA        July 2013 – Dec 2013
Customer Service Representative
Assist, orient, and help customers by answering product and service questions. Effectively assisted customer to open, maintain, and record account information.  Resolved product or service problems by clarifying customer’s complaint. Prepared product and service reports by collecting and analyzing customer information.

Banco Popular de Puerto Rico                  Jan 2011 – Feb 2013
Customer Service Representative
Assist and resolve any problems or issues for customers based on bank policies and procedures. .Flawlessly oriented the customer about bank’s products and services. Effectively analyzed accounts information using an automated system.Recognized for providing excellent assistance and solving problems for clients.

Banco Popular de Puerto Rico                Jan 2008- Dec 2011
Marketing Representative
Visited bank branches to evaluate customer service care.
Effectively evaluated the external and the internal quality of the customer service.    Contributed to special projects and conferences to improve the service.

Popular Finance, (BPPR) Ponce, PR              Jan 1998 – Dec 2007
Office Clerk
Assisted customer with their applications for mortgages and loans origination Expertly completed mortgage applications and requested information needed for the final decision. Verified all files to assure legal procedures had been followed and complied with.
Requested deed numbers and maintained all records and mortgage files to include bankruptcy claims.

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