Oportun Houston Texas USA 05/2013 – 07/2016
Customer Service maintaining contact with new and existing customers.
Identify and establish relationships with new potential customers and provide them information.
Responsible for full knowledge of all credit solutions available.
Identify customer needs to recommend the right solutions and products.
Responsible for achieving sales goals and understanding sales strategies to meet.
Submit customer´s loan application to the Credit Department for verification and approval.
Process loan payments and collect loan documentation.
Sweet Press. S.L Madrid Spain 01/2012 – 12/2012
Management of all emails, organization and inventory of the editorial library, (including general papers and the director of the publishing house).
Management and organization of travels for work, events, interviews and fairs.
Register and maintenance the total magazines publishing house in the database.
Preparation of dossiers to clients and preparation of supplements to the magazine.
Publicity by phone of the services of the company.
Responsible for controlling the volume of call thru call center.
Discharge and update client’s information in the data base.
Information Technician Project Manager 04/2007 – 08/2011 (La Habana)
DESOFT La Habana Cuba 09/2001 - 03/2007 (Santiago de Cuba)
Supervised interaction with internal and external customers to resolve conflicts quickly and effectively
Establish and controlled policies and strategies to coordinate work between organizations
Managed staff of 15 to deliver quality services to client organization
Quality test of software & preparation of relevant reports, training within the company new employees
Direct service to client, sales, training plus initial load test
Installation of new software, technical support, mainly aimed at Human Resources Dept. (payroll)
Technical support of antivirus software created by the company.