-Country Manager ( July 2013 – Actual), Boxvot México; establish commercial office in Mexico to introduce all the services and develop RRSS community; develop commercial team to accomplish business plan and reach the sales quota; generate new business and grow market share. Manage all the relationship with customer at high level closing negotiations when was necessary.
-Business Development Manager (November 2012 - Actual), Vision Digital; Independent consultant. Strategic analysis of market and sales; Development of products and services; develop programs to generate leads, business negotiation and sales closing, develop and implement commercial strategies, social network campaign to growth opportunities. Methodology and tools integrations of BPM & BI for business decision and follow results of P&L, budget, risk, finance results, etc.
-Service Delivery Manager (September 2011 – November 2012), Gemalto of Mexico, direction and planning of the strategy of service delivery and projects selling SaS solutions, achieving the increase of 30% per year in revenue, customer satisfaction grew 50% evaluated by external consultants.
Some of my achievements I can mention, direction and implementation of EMV infrastructure and applications for Claro CENAM to support NFC payments; Direction, analysis and deployment of infrastructure and operation processes for TRANSFER project (BANAMEX & INBURSA); helping to support EMV mobile payments application standards providing a complete redundant solution; my best achieve was Telefónica México where we increase income 40% helping customer to accomplish their goals, increasing end user satisfaction and customer confidence in all the operations of my team.
I formed an excellent team that responds to new challenges with professionalism and quality. I was managing P&L, budget and financial results of my account and programs.
-Commercial & Operations Director (April 2010 - October 2011), Comercializadora DPM, increased annual sales by 30%, reducing the costs of sales and operation by 12%; Thanks to the reductions we increase a 10% gain. P&L and budget Manager reporting to company owners and directors.Develop a new structure of service and operations that ensure the delivery of the services offered, increasing the loyalty and dedication of employees on assignments that will has reflected in the satisfaction of customers.
-Program & Service Delivery Manager DMS LATAM (November 2005 - April 2010) DELL Mexico. Prodigy TELMEX program in Mexico and Latin America achieving 5 years growth year on year of 15% in market share, 30% KPI, 20% Customer Satisfaction and savings of the order 10% in management of projects. P&L and budget Manager of my programs achieving goals of every year. In programs such as the IMSS and Grupo Posadas develop new business opportunities to improve KPI and SLA's projects and contracts. I established multidisciplinary and multicultural teams with an excellent performance and collaboration, bringing growth to each Member of the team.
-Independent IT Consultant (March 2005 - October 2005), advising managers and owners of Small and Medium Companies, supporting the direction and decision of IT investments, companies as ABG, DPM, Dynamics Workflow México, Ideo Press etc. At Panasonic provide sales advice, channels and methodology of sale, market analysis, analysis of products and services, implementation of ITIL and PMI methodologies. From July to October of 2005 contribute as Product Manager at Arrow Dicopel; introducing the line of whitebooks in conjunction with INTEL, achieving goals and market within the expected time frame.
-Toughbook's Service Manager and Special Projects, Panasonic de Mexico (September 2002 - March 2005). Brand Service Director of Laptops and point of sale; Analysis and process reengineering under ITIL standards, designed the commercial strategy of introduction of the laptops to Telmex stores with excellent results, developed the chain of service centers at the national level and support to corporate clients. Sales and pre-sales services, support to the sales area, failure analysis for management of inventories of spare parts; special services of support, maintenance, logistics, etc.; Assessment of the market conditions for implementing processes or services that produce an increase in the utility. Introduction to ultralight laptops computers retail market evaluating costs of service, logistics, support and service, taking care of corporate clients, Government, SMEs, end user, within my Administration moved 300,000 notebooks notebooks generating a profit of 30 M.