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- Technical Support
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Payments Officer | 2017 - 2020
Trained newbies on guidelines and processes.
Assisted and authored process maps.
Process customers deposits and withdrawals.
Bookkeeping of all transactions done to and from the company accounts.
Resolve any payment issues or discrepancies involving our customers and our own accounts.

Fraud Officer | 2016 - 2017
Monthly analysis and report presentation of high risk countries' gameplay.
Compose reports on any malicious actions done by a person or groups.
Analyze accounts for any fraudulent activity or gameplay.
Thoroughly check if an account is allowed to make deposits or withdrawals.
Apply and update appropriate risk levels on accounts.
Check certain accounts for possible collusion.
Verifying documents if valid.
Communicate with other departments regarding account inquiries.

Customer Service Representative | 2015 - 2016
Resolve all customer inquiries via e-mail, chat or phone.
Constant communication with other departments regarding customers account inquiries.
Assist and resolve any app related concerns.

William Hill Shared Services
Sports Customer Service Representative | 2013 - 2015
Handle all customer inquiries via chat and e-mail.
Communicate with other departments regarding account issues or restrictions.

VXI Global Solutions, Inc.
Technical Support Representative | 2012- 2013
Assist customers regarding their technical and/or account inquiries.
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