Andres F. R. freelancer experto en Ingeniero de Redes, VOIP, Administración de Proyectos

I have broad experience in Call Center enviroments based on Avaya Technology, specifically as implementor and consultant for Communication Manager, System and session Manager, AES, Interaction Center (Email/Chat), Social Media, One Touch Video and CMS. Have java, VB programming skills, SQL, Linux, VoIP, SIP and TDM.

AVAYA Communication
1998- 2006: Technical Support Engineer  Level 2 – Definity – Communication Manager – Avaya Interaction Center –AOA – CTI, Converse systems Prepaid system, Data Networks (Cisco, Newbridge, Enterasys).
2006- 2007: Technical Support Engineer Level 3 – Global Avaya Backbone Team for AIC (Avaya Tier 3 – Technical support level)
2008: Consultant for CALA region in CM. Developed projects for large Call Centers at Avaya top customers in Peru, Chile, Salvador, Venezuela and Colombia.
2009-2010: Consultant / Engagement Manager for top Avaya Accounts in Colombia.
2011: Avaya Professional Services Implementation Team for AIC/AOA for CALA.
2012 to July of 2015: Avaya Professional Services Technical Delivery – Technical Leader, solutions architect and Consultant – Call Center, VoIP solutions based on Avaya Aura Communication Manager, System Manager and Session Manager, AIC/AOA, for CALA
Aug 2015 to Date: Independent Consultant in Avaya Systems (AIC/OA, AES, CM, Contact Center, VoIP).