Ana R. freelancer experto en Internet Security, Manager de Redes, Escritura de artículos

Ana R.

NOC Engineer en Columbus Business Solutions

Valor hora:

RD$ 500,00

Programación y Tecnología

Sobre mí
Licenciatura en Comunicacion social y Relaciones publicas (4 semestres) UASD.
Tecnologo de Redes de la Informacion (ITLA)
Gerencia de Proyectos
IT Essentials: PC Hardware and Software
PNIE: Panduit Network Infrastructure Essentials
Diseno de Redes-CCDA
Windows Server 2008
Ruckus Wireless
VMware Vsphere solutions
RedHat 6
Wireless Controller
Access Points
Historia laboral
* Columbus Business Solutions (Servicios y tecnología de la información): •    Responsible for monitoring all Columbus Business Solutions Dominican Republic clients.
•    Attend all types of customers, technicians, contractors and internal requests related to installations, repairs, maintenance or troubleshooting reports regarding dedicated circuits.
•    Monitor the Arcos Fiber path (SJU to MIAMI)
•    Handle customer service calls to assure repairs requests are properly reported and completed according to standards and procedures.
•    Troubleshoot and diagnose problems with in the client’s Network or with the last mile loop.
•    Report problems with the last mile loop to local LLP’s.
•    Report to all vendors any outages associated to our internal network as specified by provided escalation lists.
•    Analyzes test from workstation or any other source, readings, computer printouts and report trouble reports to determine method of repair or report.
•    Monitor network nodes for condition and performance.
•    Monitors and escalates any network, fiber or cable issues to relevant departments
•    Provides technical support to Fiber Metro E, Internet and Advanced technical support to Cable Internet customers.
•    Ensures that network connections are online and active
•    Confirms isolates and dispatches Fiber Outages and Network issues with the use of various Network monitoring and escalation tools. Verifies details of recorded problem.
•    Troubleshoots and resolves network communication problems
•    Ensures the effective utilization of the ticketing system to accurately document problems including diagnostic results as well as escalation and repair for performance information. Create tickets for Fiber repairs, outages and Head end issues and follow up till resolution of issue.
•    Analyzes data from all available resources to determine whether it is a customer premise problem or whether it is a network issue. Network issues are escalated to appropriate fix agents.
•    Escalates issues pertaining to downtime and inaccessibility to management as necessary

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