01/2008 – 05/2008
Role: Computer Lab Technical Specialist
Computer Maintenance and Repairs.
Teaching Networking, Security and Workshop Seminars.
04/2011 – 09/2011
Role: Office Tools Instructor
Class Preparation and Planning
Giving classes to a group of 25 plus.
Evaluation and Certification of Students age range from 17 to 60.
12/2011 – 08/2012
Role: Call Center Agent
Promoting Products and Services Sales.
Problems Troubleshooting and Solution via Telephone.
Resolving customer consults about products and services via telephone.
Fulfilling new Customers Contracts as well as changing existing customers to new contracted plans.
01/2013 – 09/2013
Role: IT Specialist
Development of new Software Solutions for daily operations.
Investigation of new Solutions for processes automatization.
Software research and learning in order to educate others on how to use.
Computer Maintenance, preparing report and studies for new purchases of computers and software.
02/2013 – 05/2013
Role: Networking and Workshop Instructor
Preparation of class material.
Preparation of tests and class activities.
Delivering weekly tutelage to students.