Amira I. freelancer experto en Microsoft Office, Inglés, Relaciones Públicas, Social Media Marketing

Amira I.

hard worker

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Egipto

Soporte Administrativo

Sobre mí
Dear Client,
Kindly check my profile as I would like to apply for Admin support ,Data entry, Customer Service chat Representative or Technical support Specialist, telesales , as well as related to my experience and qualifications as I have experience in customer service support / Admin for almost 6 years and here you are some of my job role:

•    Screening phone calls, inquiries and requests, and handling them.
•    Meeting and greeting visitors at all levels of seniority
•    Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.
•    Communicating courteously with customers by telephone, email and letters
•    Keeping accurate records of discussions or correspondence with customers.
•    Developing feedback or complaints procedures for customers to use.
•    Making reschedule and arrange appointments for the staff.

So I know well how can I deal with different kinds of people and I can work under pressure also I'm a problem solver I used to solve customers problem and I learned how to be a good negotiable so I would be pleased if you contact me soon for the interview , thanks in advance
Historia laboral
EXPERIENCE
IRM/SWB Information Resource Management Specialist at U.S Embassy in Cairo
"Operation section"
April 2015 till present
Job description:
•    Handling American citizen Emergency cases after hours by phone.
•    Transfer customers to the responsible section if he required.
•    Help Egyptian customers who ask about how to apply for a visa?
•    Provide all required information about the Embassy employees if the customer or any employee asked.
•    Maintains customer database by inputting customer profile and updates, preparing and distributing monthly reports.
•    Accomplishes department and organization mission by completing related results as needed.
•    Screening phone calls, enquiries and requests, and handling them.
•    Meeting and greeting visitors at all levels of seniority
•    Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.
•    Communicating courteously with customers by telephone, email and letters
•    Keeping accurate records of discussions or correspondence with customers.
•    Developing feedback or complaints procedures for customers to use.

Admin assistant "Freelancer "part time
Since Feb. 2017 till present
profile link :  https://www.guru.com/freelancers/amira-ismail
Job description
•    Handling customers by E-mails
•    Shortlisting some applicants for some jobs, before and after interviewing them
•    Doing interviews and hiring freelancer
•    Doing researches , Editing files and data entry
•    Dealing with different companies till gets the best offer.
•    Arranging and attending some conformance calls
•    Following up with several parties to assure that work will be done on time as agreed

Technical Support specialist at TE-data company (ISP)
April 2012 till March 2015
Job description:
•    Handling customer inquiries related to the Internet service If any customer facing Browsing issue , Slowness , router (CPE) configuration, Network problem and wireless issues I have to solve it till reach their satisfaction.
•    If any customer asked about sales issue not related to our department help him by transfer the call to sales section.
•    Train the new comers (on job training) as the last year I was acting as a peer mentor.
•    Monitoring the new comers calls and evaluates them.
•    Maintains customer database by inputting customer profile and updates, preparing and distributing monthly reports.
•    Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders, notifying managers and customers.
•    Updates job knowledge by participating in educational opportunities.
•    Screening phone calls, enquiries and requests, and handling them
•    Meeting and greeting visitors at all levels of seniority
•    Carrying out background research and presenting findings.
•    Producing documents, briefing papers, reports and presentations.
•    Communicating courteously with customers by telephone, email and letters
•    Keeping accurate records of discussions or correspondence with customers.
•    Developing feedback or complaints procedures for customers to use.

TRAININGS:
Basic Business Skills Acquisition (BBSA) Cairo, Egypt,
Sponsored by the Future Generation Foundation (FGF)
March 10 – June 10
COURSES:

•    Developed Language and Computer skills.
•    Enhanced Presentation & Project Development skills.
•    Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.
•    Communication skills. (Dale Carnegie)
•    Course in customer service.(Dale Carnegie)
•    Professionalism in the workplace (Quest) Human Development & change agents.  (2015)
•    TOT Course supported by TEData Company. (2015)

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