US Conduent Agent | Xerox
May 2017 - Present
First Level Customer Support for Groupon US Customers via Chat, Email or Phone.
Support Specialist | Abbott Laboratories
August 2016 - February 2017
Mobility Support for Abbott customers on company merging worldwide, mobile configuration, email configuration, first level support.
Premier Mission Critical Technical Router | Microsoft
August 2015 - April 2016
Creation and routing of Business Critical Support tickets for Premier customers from Microsoft, while doing first level support on the whole array of Microsoft line of business