Hewitt G. freelancer experto en Servicio al Cliente, Manejo de Teléfono, Atención al cliente

Hewitt G.

Shoot for the moon

0 / 5

Colombia
Valor hora:

CO$ 25.000,00

Soporte Administrativo

Sobre mí
I am a Bilingual Software Engineer with more than 5 years of experience developing software and doing great customer support via Chat, Calls, Emails or on the field.

I have work Customer Support Service and Help desk with Microsoft for Premier Customers, Xerox, and Abbott Laboratories on the last 3 years, great numbers and metrics, with really good customer satisfaction.

Experience with C++, Visual Studio 6.0, Microsoft Office (Expert), PHP/Mysql, First and 2nd Level Support.

Excellent English and Spanish for Bilingual availability.

Excellent knowledge on Several Software for Customer Support BMC, Zendesk, etc.
Historia laboral
US Conduent Agent | Xerox
May 2017 - Present
First Level Customer Support for Groupon US Customers via Chat, Email or Phone.

Support Specialist | Abbott Laboratories
August 2016 - February 2017
Mobility Support for Abbott customers on company merging worldwide, mobile configuration, email configuration, first level support.

Premier Mission Critical Technical Router | Microsoft
August 2015 - April 2016
Creation and routing of Business Critical Support tickets for Premier customers from Microsoft, while doing first level support on the whole array of Microsoft line of business

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