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Platinum) 1.5 años Centro de Atención a Clientes
-Trato directo con clientes
- Apertura y seguimiento de tickets
-Control de datos de Clientes
- Elaborar Planes de trabajo para las actividades contractuales como
Mantenimientos Preventivos ( Coordinar agendas, Rutas; Viáticos,
Comprobaciones, Cumplimientos Etc.)
- Manejo y Control de CRM
-Gestión de Exámenes y certificaciones del personal Técnico
- Generación de Reportes y estadísticas del CRM
-Gestión de Cambios y Garantías
-S Atención a Tickets Tier 1 Tecnología Avaya ( accesos remotos)
Jefe Directo: Ing Julio Delgado
2011-2012 CONSIST MEXICO Canal de Harvard Business Publishing
-Prospección y sondeo
- Actualización de bases de datos
- Investigación de Nuevos mercados
- Seguimiento y generación de demanda
- Detección de oportunidades y proyectos
- Seguimiento y apoyo para el cierre de la venta
-Logística y participación de evento: Cocktail Hotel W de Polanco
- Métrica de llamadas 250 llamadas por semana
- Métrica de prospectos calificados 15-20 mensual
Jefe Directo: Gustavo Gómez
2013- 2014 – ICEC SPA
-Capacitadora y vendedora
-Manejo de grupos, Trabajo con equipos,
-Cartera de nuevos clientes,
-Atencion y seguimiento con Clientes ,
-
Venta de producto/material y cursos interno y externo
Métrica de Venta 60%/100
Jefe Directo: Lic. Veronica Nava
GRUPO SIPROCI 2014-2015
-Coordinación del área de ventas cursos de capacitación en Materia de Protección
Civil
Coordinación del área de Marketing en sus modalidades diferentes canales de
venta (página web mails directos y telemarketing)
-Reuniones y proyecciones de equipo de ventas
- Atención y seguimiento a Clientes nuevos y clientes base
- Investigación de nuevos mercados,
-Generación de demanda
-Elaboración de cotizaciones -
-
Objetivos y metas:
- Logré con el equipo de trabajo y planeación aumentar en un 200% las ventas -
Logré con el equipo de trabajo implementar la solución de gestión de Clientes
CRM para mejorar la calidad y atención.
Jefe Directo: Raúl Iván Cardoso Betancourt
2015 -2016 UNIVERSIDAD- ETAC UNIMEC
-Prospeccíon
-Telemarketing
-Pocionamiento de marca en expos, eventos, ferias
-Manejo de cartera con prospectos
-Trabajo en equipo
- Cambaceo
-Tareas administrativas
- Manejo de herramientas CRM
Objetivos y metas:
-Logré con el equipo de trabajo llegar a las metas de inscritos, logrando el primer
lugar a nivel regional
-Logré obtener mi trabajo de planta, con remuneración en menos de 2 meses.
JEFA DIRECTA: Lic. Edith Orozpe
Julio 2016- Agosto 2017- ONE KEY SYSTEMS
-Prospección y sondeo
Elaboración de cartera y bases de datos
- Investigación de Nuevos mercados
-Generación de demanda a nivel regional
-Detección de oportunidades y proyectos
-Coodinadora de cuentas estratégicas.
-Visitas con clientes
-Ventas corporativas.
-Trato directo con clientes
-Apertura y seguimiento de tickets
-Coordinación y almacenamiento datos de Clientes
- Atencíon a clientes y mesa de ayuda
- seguimeinto con tickets
- Logistica y proyectos
EMPLEO ACTUAL
OPIA CONSTRUCCIONES AGOSTO 2017
Coordinación de área de ventas
-Generación de demanda y pocionamiento de marca
- Colocación de nuevos productos
- Visitas con clientes
- Logística y entre área de ventas y proyectos

Actualmete imparto Talleres para áreas de ventas que requieran
potencializar a través de Telemarketing , asi como procesos de áreas
de atención a clientes.","rawText":"2010-2011 BVC Evoluciona SA de CV (Canal Distribuidor de AVAYA nivel Platinum) 1.5 años Centro de Atención a Clientes -Trato directo con clientes - Apertura y seguimiento de tickets -Control de datos de Clientes - Elaborar Planes de trabajo para las actividades contractuales como Mantenimientos Preventivos ( Coordinar agendas, Rutas; Viáticos, Comprobaciones, Cumplimientos Etc.) - Manejo y Control de CRM -Gestión de Exámenes y certificaciones del personal Técnico - Generación de Reportes y estadísticas del CRM -Gestión de Cambios y Garantías -S Atención a Tickets Tier 1 Tecnología Avaya ( accesos remotos) Jefe Directo: Ing Julio Delgado 2011-2012 CONSIST MEXICO Canal de Harvard Business Publishing -Prospección y sondeo - Actualización de bases de datos - Investigación de Nuevos mercados - Seguimiento y generación de demanda - Detección de oportunidades y proyectos - Seguimiento y apoyo para el cierre de la venta -Logística y participación de evento: Cocktail Hotel W de Polanco - Métrica de llamadas 250 llamadas por semana - Métrica de prospectos calificados 15-20 mensual Jefe Directo: Gustavo Gómez 2013- 2014 – ICEC SPA -Capacitadora y vendedora -Manejo de grupos, Trabajo con equipos, -Cartera de nuevos clientes, -Atencion y seguimiento con Clientes , - Venta de producto/material y cursos interno y externo Métrica de Venta 60%/100 Jefe Directo: Lic. 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