Sandra P. expert freelancer in Virtual Assistant, Facebook, Email Handling, Telephone Handling, E-commerce, Customer Support, Admin Assistant, WooCommerce, Shopify, Admin Support, Instagram

Sandra P.

Atendimento e Suporte ao Cliente

5 / 5

Brazil
Hourly rate:

R$ 17.00

Admin Support

Ratings from clients

2 clients hired Sandra P. on more than one occasion.

About me
Olá! Sou especialista em atendimento e suporte ao cliente para lojas online/ dropshipping  e Assistente Virtual.
Minhas Habilidades e experiências:
Gestão de Equipes.
Google Drive.
Planilhas do Google.
Habilidades no Excel.
Produção de conteúdo.
Tráfego orgânico.
Digitação 47 TPM.
Especialista em Atendimento ao cliente para Dropshipping.
Disputas, Reclame Aqui e Chargebacks.
Inglês avançado
Conhecimentos Técnicos em Logística.
Conhecimentos Técnicos em Recursos Humanos.
Tradução de conteúdos para o portugês.
Emissão de nota fiscal
Atendimento via Redes Sociais
Atendimento via email.
Ligações outbound e inbound.
Criação de conteúdo para redes sociais.
Copy.

Conhecimento/ Habilidades com os sistemas/ Aplicativos:
Zendesk
Shopify
Rastreio.net
SAK 2.0
Helpscout.
Freshdesk
Woocommerce ( Wordpress).
Górgias.
HubSale.
Yampi.
Reportana
HubSpot CRM.
Oberlo
Dsres

Atenciosamente,
Sandra Penha
Work history
TRABALHOS NACIONAIS E INTERNACIONAIS

INTERNACIONAIS

*Private job - Respondendo emails loja online
Mar 2020 - Aug 2020
612 horas trabalhadas


*Customer Service Experts in Brazil Needed for Online Assessment Test
Jun 2020 - Jun 2020
Projeto de correção teste

*Customer Support- Email (Shopify)
Feb 2020 - Mar 2020


*customer service
Aug 2019 - Dec 2019

*[Brazil] Customer Service
Dec 2018 - Aug 2019

*[Brasil] Customer Service pt-br
Oct 2017 - Aug 2019

*Customer Service Agents
Jun 2019 - Jul 2019

*[FD]-- Easy Job for facebook users
May 2019

*Email Support - Must Speak English AND Portuguese
Aug 2018 - Oct 2018

*android testing only for Brazil
Aug 2018

*Call Tester in Brazil with access to a landline phone
Aug 2018

*android app testing only for Brazilians
Jul 2018 - Aug 2018

*Portugese IVR-Voice call in Brazil
Jun 2018 - Jul 2018

*Looking for 50 software tester to test the flow and application in Windows desktop machines.
Jun 2018
*Run an App in 6 different countries on Android devices
Nov 2017

*I need someone to answer to clients via email
Sep 2017 - Nov 2017

*5(BR) -Try an Android app and provide us your feedback
Oct 2017 - Nov 2017



TRABALHOS NACIONAIS - BRASIL

*Call Center attendant and Customer Support | NEOBPO- Nextel/ Neoenergia
September 2016 - September 2017

*Part-time with customer retention via system and telephone.
English Teacher | People English School
September 2014 - February 2015

*Vice Principal and English Teacher | Multinsight
May 2013 - April 2014

*Attendant | Confidence Cambio Exchange
October 2010 - December 2011

*Attendant | Americanas - Taii
April 2008 - August 2008

*Call Center attendant and Customer Support | CSU card System - TIM
June 2006 - February 2008
Certifications
Test Status
INTERNET ETIQUETTE
Languages