Ezdraz B.

PMP®, ITIL®, MCA IT Project Manager

0 / 5

Mexico

Finanzas y Administración

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Sobre mí
* 10+ years of expertise coordinating all aspects IT projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment, quality assurance and the like.

* I do have expertise coordinating work performed by internal/external cross functional teams (customers/partners) by defining project specifications, performing feasibility and needs/impact assessments.  Deep experience developing detailed project plans and managing all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget, time and quality constraints.

* Ability to adapt and work in a non-routine and very complex environment, involving the application of advanced technical/business skills in area of specialization.

* Leading contributor individually and as a team member, providing direction and mentoring to others.

* Ability to influence others creating a motivated work environment with high performance.

* Outstanding leadership skills, work under pressure, results-based objectives, based on processes and proactive.

* Excellent communication abilities, (written, verbal, on time, to all company executive levels.)

* PMP and ITIL v3.0 certified

* Basic understanding of PRINCE2 principles.

* Excellent people management skills, including coaching, facilitation, problem resolution, negotiation and generation of synergies.
Historia laboral
* IBM (Information Technology and Services): • Responsible to oversee, facilitate, and manage strategic (financial) application´s availability providing technical account management support in the coordination of incident ownership and customer account management on a 24x7x365 following the sun model.

• Responsibilities also include the management and oversight of service delivery processes, which includes event, incident, problem, change, service level and configuration management as well as resources coordination, customer management, and technical resolution management.

Accountable for:
• Ensures contractual service support requirements are understood and managed.
• Ensure all the application´s portfolio is 100% in compliance against the financial, quality and audit standards.
• Ensures effective communication and coordination of problem-solving efforts between all cross-functional teams (support, technical, finance, executive) and customers.
• Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
• Presents operational and service level reports and explains service level support available to internal or external customers.
• Administers and manages the configuration of process related tools, reporting tools, and associated technologies.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
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