EXPERT C. freelancer experto en Redacción de artículos, Escritura Creativa, Redacción Técnica, Redacción, Revisión de textos

EXPERT C.

Business Consultants, Project Manager

0 / 5

Jamaica
Valor hora:

USD 20,00

Traducción y Contenidos

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Sobre mí
We are EXPERT CONSULTANTS, we specialize in policy and procedure writing and manual preparation, preparing organisational charts, form design, preparing job descriptions and doing Job Evaluation.  We also have experience in Business Process Improvements and Reviews.
The two owners of this firm, are Ms. Rochelle Bonitto and Mrs Carvelyn Reynolds Brown.
Ms. Bonitto has an Associate Degree in Marketing, a Bachelors in Business Administration and a Masters in Project Management. Mrs Carvelyn Reynold-Brown has a Bachelor in Business Administration (Finance major), a Bachelor in Law(LLB) a Master in Project Management.
Historia laboral
As a Management Analyst at the National Housing Trust I have done the following:
National Housing Trust – Management Support Analyst

Responsibilities include but are not limited to:
•    the preparation and review of policies and procedures such as:
1. developed policies and procedures for ‘Refund of Tuition’ which was a directive from the Government of Jamaica’s Ministry of Finance and Planning Dept;
2. also assisted with a policy manual for Records Management;
3. drafted several IT Policies such as Email Policy, Digital Signature Policy, BYOD policy, Incident Reporting and Management Policy, Password Policy,  IT Security Policies, IT Resource and Performance Management Policy and others. 
    
Consultant for Loans Committee for staff mortgages, which resulted in implementation of policy statements in staff benefit manual.
•    create and review implementation tools such as job descriptions, official forms and templates.
•    Assist in coordinating and planning projects that are descended from the Office of the Prime Minister (The ‘Doing Business in Jamaica’ Project and The ‘Budget Initiative Implementation’ projects).
•    Assist in establishing organizational charts and prospective roles and functions.
•    Assist with Job Evaluation Exercises and Business Process Improvements
•    Assist with implementing new automated processes by training staff and testing software.
•    Manage Business Process Improvements and Re-engineering (BPI & BPR) projects that assisted in increasing efficiency by at least 75%.

National Housing Trust – Customer Service Rep/New Loans Officer 
Responsibilities include efficiently managing and organizing company resources for the delivery of excellent customer service.  This also includes an integral role in applying company policies accurately to the individual situations that are presented on a daily basis. Handling Customer Complaints, applying investigation techniques in order to establish root causes. To assist in preparing marketing plans to influence public awareness of all products provided by the Trust. To perform public speaking activities in an effort to market the products and services offered and to create a positive corporate image for the organization. I have also acted in the capacity of Customer Service Supervisor for the St. Elizabeth Service Centre for a period of 2 months.

National Housing Trust – Act. Support Officer (Branch Network)-Acting
Responsibilities include efficiently preparing monthly reports for Senior Management. Preparing, proof reading and editing submissions for Senior Management. Also assist in the preparation of procedures and policies for Loan Processing and Customer Service. Assist in developing and delivering training in relation to the implementation of new policies, procedures and initiatives.

N.J.F Fabricating & Construction – (Part Time)- Project Manager
Responsibilities surrounded the development of company documents such as Terms of References, Business Proposals, Policies and Procedures, Organizational Charts, Project Charters and Project Management Plans. I also gained experience in preparation of bids and contracts (Procurement activities), also to tender applications to NGOs, Public Sector Organizations and other entities.  Also conducted human resource activities such as preparation of Work Breakdown Structures for Projects and job description for workers. 

National Housing Trust – Compliance Inspector (Acting)
Responsibilities include efficiently monitoring and maintaining a database of employers. Ensuring an up to date status on all of the accounts in the Portfolio as it relates to employee contributions. To perform public speaking activities in order to formalize self employed and small businesses under the NHT Act 1976. 

Maxie Bell Ltd. – Accounts Executive 
Responsibilities surrounded daily accounting functions, which includes receivables, payables, reconciliation and payroll. Assisted in preparing bid awards. Received extensive experience in negotiation which assisted the company in maximizing profits.

As a Customer Service Representative, at the National Housing Trust: Responsibilities include efficiently managing and organizing company resources for the delivery of excellent customer service.  This also includes an integral role in applying company policies accurately to the individual situations that are presented on a daily basis. Handling Customer Complaints, applying investigation techniques in order to establish root causes. To assist in preparing marketing plans to influence public awareness of all products provided by the Trust. To perform public speaking activities in an effort to market the products and services offered and to create a positive corporate image for the organization.
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