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Divisiones de moda, perfumería, lujo y cosmética
Análisis del rendimiento Digital de las Marcas y competidores. (Informes semanales, mensuales, trimestrales y anuales.) Participación en el proyecto “Influencers”.
Gestión y extracción de información de base de datos interna para análisis cuantitativo y cualitativo de la cartera de clientes. Análisis de cuotas de mercado en redes sociales.
Benchmarking sobre estrategias de comunicación exitosas y extracción de insights accionables.
Estudio de los planes de contenidos digitales y detección de oportunidades de comunicación.
Desarrollo de distintos planes de acción, según objetivos estratégicos de cada cliente.

EJECUTIVO JUNIOR EN MARKETING DIGITAL ESDEMARCA - ESPAÑA | May 2016 - Dic 2016
Tienda online enfocado en moda, calzados, complementos entre otros.
Análisis y seguimiento de KPIS y control del ROI de cada campaña.
Optimización de la conversión de la plataforma web y de las fuentes de tráfico.
Análisis, gestión y redacción de informes diarios, semanales y mensuales basados en los datos extraídos.
Conocimiento de Google Analytics, lengow, Criteo y plataformas de ventas propias.
Gestión y coordinación con el área de servicio al cliente en cuanto a respuestas en redes sociales.
Seguimiento de la venta directa a través del portal E-Commerce, así como la venta mediante market place (Amazon-Ebay) Realización de informes y análisis de campañas en Google Adwords.

ANALISTA DE SERVICIO AL CLIENTE CENCOSUD - PERÚ | Oct 2012 - Ene 2016
Supermercados Wong y Metro.
Asesoramiento, gestión y soporte en calidad de servicio a tiendas Wong y Metro entre Lima y provincias de la corporación CENCOSUD. (Pautas de atención, procedimientos, base de datos y servicio personalizado).
Recolección de información requerida por el área legal, ante reclamos y denuncias en Indecopi (Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intelectual).
Medición del servicio mediante la encuesta SERVQUAL cliente oculto y exposición de resultados obtenidos.
Supervisión / inspección de calidad de servicio en las tiendas, en base a auditorias y cliente oculto.
Capacitación continua al personal de otras áreas administrativas, así como a todas las tiendas de la corporación.
Viajes a distintas ciudades del Perú para capacitar al personal de tienda en cuanto a calidad de servicio y seguimiento de medidas correctivas en los procedimientos establecidos.

EJECUTIVA Y ORGANIZADORA DE EVENTOS JOY CORP | Ene 2011 - Oct 2012
Agencia de eventos empresariales y sociales.
Ejecución y desarrollo de eventos sociales y empresariales, así como fiestas infantiles, talleres, actividades entre otros. Preparación y ejecución del plan anual de eventos y actividades.
Coordinación y negociación con los proveedores respecto al planeamiento, gestión y desarrollo de eventos en general. Elaboración de presupuestos, reportes y planes de mejora.
Validación y control de merchandising generado por la empresa contratante.
Coordinación con la agencia, la elaboración de material gráfico y merchandising de los eventos o acciones promocionables a realizar.
Elaboración del brief de cada evento.
Producción de actividades BTL, ferias, lanzamiento y re-lanzamiento de productos de acuerdo a la solicitud del cliente. Capacitación del equipo externo en la realización de eventos.

ASESORA EN EVALUACIÓN DE PROYECTOS HOTEL MARIEL - PERÚ | Dic 2011 - Agos 2012 .
Proyecto de apertura de hotel en Máncora - Perú.
Evaluación y desarrollo de proyectos hoteleros en Piura (Máncora).
Proyección de la demanda. Análisis del macro entorno en la industria hotelera.
Evaluación del presupuesto destinado a la investigación del proyecto hotelero.","rawText":"EJECUTIVA DE CUENTAS DIGITALES EPSILON TECHNOLOGIES. S.L - ESPAÑA | Ene 2017 - Oct 2017 Divisiones de moda, perfumería, lujo y cosmética Análisis del rendimiento Digital de las Marcas y competidores. (Informes semanales, mensuales, trimestrales y anuales.) Participación en el proyecto “Influencers”. Gestión y extracción de información de base de datos interna para análisis cuantitativo y cualitativo de la cartera de clientes. Análisis de cuotas de mercado en redes sociales. Benchmarking sobre estrategias de comunicación exitosas y extracción de insights accionables. Estudio de los planes de contenidos digitales y detección de oportunidades de comunicación. Desarrollo de distintos planes de acción, según objetivos estratégicos de cada cliente. EJECUTIVO JUNIOR EN MARKETING DIGITAL ESDEMARCA - ESPAÑA | May 2016 - Dic 2016 Tienda online enfocado en moda, calzados, complementos entre otros. Análisis y seguimiento de KPIS y control del ROI de cada campaña. Optimización de la conversión de la plataforma web y de las fuentes de tráfico. Análisis, gestión y redacción de informes diarios, semanales y mensuales basados en los datos extraídos. Conocimiento de Google Analytics, lengow, Criteo y plataformas de ventas propias. Gestión y coordinación con el área de servicio al cliente en cuanto a respuestas en redes sociales. Seguimiento de la venta directa a través del portal E-Commerce, así como la venta mediante market place (Amazon-Ebay) Realización de informes y análisis de campañas en Google Adwords. ANALISTA DE SERVICIO AL CLIENTE CENCOSUD - PERÚ | Oct 2012 - Ene 2016 Supermercados Wong y Metro. Asesoramiento, gestión y soporte en calidad de servicio a tiendas Wong y Metro entre Lima y provincias de la corporación CENCOSUD. (Pautas de atención, procedimientos, base de datos y servicio personalizado). Recolección de información requerida por el área legal, ante reclamos y denuncias en Indecopi (Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intelectual). Medición del servicio mediante la encuesta SERVQUAL cliente oculto y exposición de resultados obtenidos. Supervisión / inspección de calidad de servicio en las tiendas, en base a auditorias y cliente oculto. Capacitación continua al personal de otras áreas administrativas, así como a todas las tiendas de la corporación. Viajes a distintas ciudades del Perú para capacitar al personal de tienda en cuanto a calidad de servicio y seguimiento de medidas correctivas en los procedimientos establecidos. EJECUTIVA Y ORGANIZADORA DE EVENTOS JOY CORP | Ene 2011 - Oct 2012 Agencia de eventos empresariales y sociales. Ejecución y desarrollo de eventos sociales y empresariales, así como fiestas infantiles, talleres, actividades entre otros. Preparación y ejecución del plan anual de eventos y actividades. 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