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¡Hola! Soy Cristhian Felipe Chacón Bonilla, un apasionado profesional en Administración y Dirección de Empresas con una sólida trayectoria en el mundo del servicio al cliente. Con 8 años de experiencia en esta área, he trabajado en una variedad de sectores de la industria y he desarrollado habilidades excepcionales en la atención al cliente virtual.

Experiencia y Habilidades:

Amplia experiencia en servicio al cliente: Mi carrera se ha centrado en proporcionar un servicio excepcional al cliente en diferentes industrias, incluyendo sector Retail y grandes superficies, plataformas de delivery, empresas de servicios financieros, entre muchas otras.

Especialista en atención al cliente virtual: Mi experiencia más reciente se ha enfocado en la atención al cliente virtual, donde he perfeccionado mi capacidad para mantener la satisfacción del cliente a distancia y a través de múltiples canales de comunicación.

Servicios Ofrecidos:

1. Atención al cliente virtual: Puedo proporcionar servicios de atención al cliente eficientes y amigables a través de chat, correo electrónico y sistemas de tickets, asegurando que los clientes reciban respuestas precisas y oportunas.

2. Resolución de problemas: Soy experto en la identificación y resolución de problemas, lo que garantiza que los clientes obtengan soluciones efectivas a sus consultas.

Por qué trabajar conmigo:

1. Compromiso con la excelencia: Siempre busco superar las expectativas de mis clientes y brindar un servicio de la más alta calidad.

2. Comunicación efectiva: Mi habilidad para comunicarme de manera clara y concisa me permite comprender las necesidades de los clientes y brindar respuestas relevantes.

3. Trabajo remoto: Estoy bien versado en la dinámica del trabajo a distancia y soy altamente autónomo y organizado.

Cómo Trabajo:

1. Comienzo cada proyecto con una evaluación profunda de las necesidades del cliente y desarrollo estrategias adaptadas para abordar sus desafíos específicos.

2. Mantengo una comunicación constante con mis clientes a través de los canales de su preferencia para asegurarme de que estén informados y satisfechos con el progreso del proyecto.

¿Listo para comenzar?

Estoy emocionado por la oportunidad de trabajar contigo y aplicar mi experiencia en servicio al cliente virtual para ayudarte a alcanzar tus objetivos. Si estás interesado en mis servicios, no dudes en contactarme para discutir cómo puedo colaborar en tu próximo proyecto..","rawText":"Cristhian Felipe Chacón Bonilla - Freelancer experto en soporte administrativo y servicio al cliente virtual. ¡Hola! Soy Cristhian Felipe Chacón Bonilla, un apasionado profesional en Administración y Dirección de Empresas con una sólida trayectoria en el mundo del servicio al cliente. Con 8 años de experiencia en esta área, he trabajado en una variedad de sectores de la industria y he desarrollado habilidades excepcionales en la atención al cliente virtual. Experiencia y Habilidades: Amplia experiencia en servicio al cliente: Mi carrera se ha centrado en proporcionar un servicio excepcional al cliente en diferentes industrias, incluyendo sector Retail y grandes superficies, plataformas de delivery, empresas de servicios financieros, entre muchas otras. Especialista en atención al cliente virtual: Mi experiencia más reciente se ha enfocado en la atención al cliente virtual, donde he perfeccionado mi capacidad para mantener la satisfacción del cliente a distancia y a través de múltiples canales de comunicación. Servicios Ofrecidos: 1. Atención al cliente virtual: Puedo proporcionar servicios de atención al cliente eficientes y amigables a través de chat, correo electrónico y sistemas de tickets, asegurando que los clientes reciban respuestas precisas y oportunas. 2. Resolución de problemas: Soy experto en la identificación y resolución de problemas, lo que garantiza que los clientes obtengan soluciones efectivas a sus consultas. Por qué trabajar conmigo: 1. Compromiso con la excelencia: Siempre busco superar las expectativas de mis clientes y brindar un servicio de la más alta calidad. 2. Comunicación efectiva: Mi habilidad para comunicarme de manera clara y concisa me permite comprender las necesidades de los clientes y brindar respuestas relevantes. 3. Trabajo remoto: Estoy bien versado en la dinámica del trabajo a distancia y soy altamente autónomo y organizado. Cómo Trabajo: 1. Comienzo cada proyecto con una evaluación profunda de las necesidades del cliente y desarrollo estrategias adaptadas para abordar sus desafíos específicos. 2. Mantengo una comunicación constante con mis clientes a través de los canales de su preferencia para asegurarme de que estén informados y satisfechos con el progreso del proyecto. ¿Listo para comenzar? Estoy emocionado por la oportunidad de trabajar contigo y aplicar mi experiencia en servicio al cliente virtual para ayudarte a alcanzar tus objetivos. Si estás interesado en mis servicios, no dudes en contactarme para discutir cómo puedo colaborar en tu próximo proyecto..","canEdit":false,"editUrl":"https://www.workana.com/freelancer/81a4840ce73ec9e7366a7614c52fead6/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Analista de soporte
Salesland Colombia en Misión para PayJoy Colombia SAS (Trabajo Remoto)
Agosto 04 del 2023 – Octubre 26 del 2023

Realizar servicio al cliente posventa aplicando pagos, solicitudes de prórrogas, cambios de número, realizar soporte a tiendas aliadas en proceso de venta y solicitud de crédito mediante plataforma financiera, explicar políticas de evaluación crediticia a tiendas aliadas y clientes finales, realizar emisión del análisis de riesgo según documentos aportados por la tienda aliada.

Logros:
    Ayudé en la creación de respuestas predeterminadas al cliente en materia de protección de datos personales habeas data según la ley 1266 y 1581.

Analista de crédito
Manpower Group en Misión para Fianza Crédito
Enero 2023 – Mayo 2023

Realizar análisis de riesgo crediticio, verificación de documentos y bases en centrales de riesgo, hacer análisis financiero, emisión del resultado del estudio según el análisis realizado o concepto emitido por el comité de crédito y elaboración de informes.

Logros:
    Identifiqué el uso de la certificación de existencia y representación legal, logrando inspección en el análisis de créditos.

Analista de crédito
Listos S.A.S. en Misión para Fenalco
Noviembre 2021 - Noviembre 2022

Recibir las solicitudes de aval de crédito de los afiliados al gremio para sus clientes; recopilar y verificar información financiera, manejo de bases de datos; y análisis y aprobación de solicitud de crédito para personas naturales y jurídicas (pyme y empresas grandes).

Promotor de servicios
Masser S.A.S.
Diciembre 2020 - Abril 2021

Atención y asesoría al cliente, recaudo de dinero, aplicación de técnicas y procesos de venta, identificar necesidades y surtido de mercancía.
Rider
Inversiones CMR S.A.S.
Octubre 2020 - Diciembre 2020
Prestación de servicios en atención y asesoría al cliente, aplicar técnicas y procesos de venta transaccional, recibir y en rutar el pedido desde el local o establecimiento hasta el cliente final y realizar procesos de devoluciones de mercancía.

Shopper
Outsourcing y Temporales S.A.S. en misión para Inversiones CMR S.A.S.
Mayo 2020 - Septiembre 2020
Recibir y gestionar por medio de la aplicación de la empresa, los pedidos de los clientes, atención y asesoría al cliente, hacer protocolo de llamadas para autorizar modificaciones al pedido, alistamiento de mercancía y recaudo de dinero.

Mercaimpulsador
Promotora de Café Colombia S.A.
Octubre 2019 - Febrero 2020

Atención y asesoría al cliente presencial, preparar degustación de café, impulso de producto, organización de mercancía, control de inventarios y venta de productos.

Logros:
    Recibí el premio de Esa es la Actitud en diciembre de 2019.","rawText":"Analista de soporte Salesland Colombia en Misión para PayJoy Colombia SAS (Trabajo Remoto) Agosto 04 del 2023 – Octubre 26 del 2023 Realizar servicio al cliente posventa aplicando pagos, solicitudes de prórrogas, cambios de número, realizar soporte a tiendas aliadas en proceso de venta y solicitud de crédito mediante plataforma financiera, explicar políticas de evaluación crediticia a tiendas aliadas y clientes finales, realizar emisión del análisis de riesgo según documentos aportados por la tienda aliada. Logros:  Ayudé en la creación de respuestas predeterminadas al cliente en materia de protección de datos personales habeas data según la ley 1266 y 1581. Analista de crédito Manpower Group en Misión para Fianza Crédito Enero 2023 – Mayo 2023 Realizar análisis de riesgo crediticio, verificación de documentos y bases en centrales de riesgo, hacer análisis financiero, emisión del resultado del estudio según el análisis realizado o concepto emitido por el comité de crédito y elaboración de informes. Logros:  Identifiqué el uso de la certificación de existencia y representación legal, logrando inspección en el análisis de créditos. Analista de crédito Listos S.A.S. en Misión para Fenalco Noviembre 2021 - Noviembre 2022 Recibir las solicitudes de aval de crédito de los afiliados al gremio para sus clientes; recopilar y verificar información financiera, manejo de bases de datos; y análisis y aprobación de solicitud de crédito para personas naturales y jurídicas (pyme y empresas grandes). Promotor de servicios Masser S.A.S. Diciembre 2020 - Abril 2021 Atención y asesoría al cliente, recaudo de dinero, aplicación de técnicas y procesos de venta, identificar necesidades y surtido de mercancía. Rider Inversiones CMR S.A.S. Octubre 2020 - Diciembre 2020 Prestación de servicios en atención y asesoría al cliente, aplicar técnicas y procesos de venta transaccional, recibir y en rutar el pedido desde el local o establecimiento hasta el cliente final y realizar procesos de devoluciones de mercancía. Shopper Outsourcing y Temporales S.A.S. en misión para Inversiones CMR S.A.S. Mayo 2020 - Septiembre 2020 Recibir y gestionar por medio de la aplicación de la empresa, los pedidos de los clientes, atención y asesoría al cliente, hacer protocolo de llamadas para autorizar modificaciones al pedido, alistamiento de mercancía y recaudo de dinero. Mercaimpulsador Promotora de Café Colombia S.A. Octubre 2019 - Febrero 2020 Atención y asesoría al cliente presencial, preparar degustación de café, impulso de producto, organización de mercancía, control de inventarios y venta de productos. Logros:  Recibí el premio de Esa es la Actitud en diciembre de 2019.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/81a4840ce73ec9e7366a7614c52fead6/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. Cuéntanos cómo tu trabajo le dio valor a cada proyecto en los que hayas colaborado a lo largo del tiempo. Elige lo aspectos más relevantes de cada posición, qué aprendiste y qué lograste, y todo lo que ayude a entender el camino de tu historia profesional."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Agregar a lista","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Cristhian F. C. B.","companyId":1269199,"companyHash":"81a4840ce73ec9e7366a7614c52fead6","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"Ninguna calificación todavía","average":5,"ratingText":"5 de 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Perfil público"}},"agencyEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Perfil de Agencia"}},"phone":{"text":"Número de teléfono:","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"CO","name":"Colombia","class":"flag flag-co","url":"https://www.workana.com/freelancers/colombia?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Valor hora:","rate":"USD 7,00","isSet":true,"currency":"USD","amount":"7.00"},"mainSkill":{"isSet":true,"text":"Freelancer experto en Soporte Administrativo"},"public":true,"clarificationText":"Formatos permitidos:
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