Richard M.

IT Professional

Valor hora:

USD 20,00

Programación y Tecnología

Sobre mí
I am highly motivated skilled IT Professional with more than 29 years of progressive accomplishments in the IT field.  Possess the ability to work well with others (Team Player) and know how to work under pressure, able to meet tight deadlines and have excellent knowledge of computer technologies and software applications.  Also have the capability to quickly learn and utilize new learn skills.  Self-starter, exhibiting high work ethic, dedication, integrity, and competence.  Personable problem-solver, troubleshooter, able to meet challenges and provide solutions in a timely manner. Additional skills in the following areas:

Operating Systems: MS Windows, Linux, UNIX, Windows Server, MS-DOS, Android, Google OS, Apple
Networking: Wired, Wireless, Cisco, Linksys, Cabling, LAN, WAN, SAN, NAS, DNS, DHCP, VPN, VOIP
Software: Remedy, Ghost, VMware, Hyper-V, Virtual Box, AD, Exchange, RDP, SCCM, CA, Citrix, ESXI
Hardware: Desktop, Laptops, Printers, Scanners, Servers, Routers, Switches, Cams, POS, Projectors, Labs.
Historia laboral
Spectrum / Bright house, Maitland, FL                                                          10/2015-8/2017
Technical Support (TCP I Tier III)

•    Technical customer support thru phone and chat for Cable TV, VOIP and internet Services
•    Work with applications and tools like CRM, OMSE, ADP, ASPECT, Call tracker, RIO, VMware, Port PS
•    Ping, trace route, NYROC, update firmware, GoToMyPC, remote into gateway and routers.
•    Setup and troubleshoot device to the internet (Game console, Tablets, Laptops, PC, Smart TV, smart phones, printers)
•    Phone support, porting numbers, fixing no dial tone, static issues and scheduling appointments.
Independent IT Contractor, Orlando, FL                                                                    5/2014-7/2015
Desktop Support Tech

•    Worked with companies likes Superior Group, Lockheed Martin, Tech USA, Virtual Ops.
•    Duties Desktop Support Tech, Network Support tech, and System Admin when needed.
•    Worked with several applications, Dame-ware, SCCM, Google Apps for Business, MS Office 365, Kaseya, Connect Wise, Virtualization, Call Caps & MAC, Log Me In, Zen works, MS Windows 7, 8.
•    Provide hardware & software support like Install, configure, troubleshoot all peripheral devices. Document all issues found, VPN client setup, McAfee Encryption files, folders and drives.
•    PC & Network Support, Desktop, Laptop & Printers repairs, deployments, AD provisioning, creating accounts, migration, Data transfer or backup thru LAN or USB, PC Refresh, Imaging & Inventory.

Barrister Global Services, Orlando, FL                                                                                            7/2013-5/2014
Field Engineer Technician-MIS

•    IT support for Florida Hospital in the Orlando Campus, with over 15,000 users in 7 Campus.
•    Worked as a Desktop Support Tech, Network Support tech and System Administrator, when needed.
•    Handle a few projects, from wiring, Desktop, Laptop & Printers repairs, deployments, AD provisioning, creating accounts, PC & Network Support & Imaging, Data transfer or backup thru LAN or USB, Migration from XP to 7 Enterprise, Citrix Apps, VPN client setup, McAfee Encryption files, folders and drives.

DOD Contractor, ITT Systems, Overseas                                                                                          1/2010-11/2011
Sr. ADPE Technician

•    IT support for the four branches of the US Military in Djibouti, Africa and Baghdad, Iraq.
•    Worked as a Desktop Support Tech, Network Support tech and System Administrator.
•    Have a Security Clearance valid up to 2020, VPN client setup, McAfee Encryption files, folders and drives.
•    Manage a team of 10 techs in charge to baseline, troubleshoot and repair computer when it is requested.
•    Used the Remedy ticket system to track issues, request, and projects.
•    Worked with the PC’s missing essentials IAVA’s or security patches, running the Retina scans, installing IAVA’s
•    Migration of MS Office, Win7, server 2008, AD, Citrix, VMware, McAfee AV, HIP, Ghost, Remedy, HBSS, SCCM, SMS, Cisco, DHCP, WSUS, ARS, 802.1x scripts, and Retina.
Comcast, Newark, DE                                                    1/2007-1/2010
End-User IT Analyst Support & Online Help-desk Support CAE

•    IT support for over 10,000 users in over 20 facilities in Philadelphia, PA, New Jersey, and Delaware.
•    Took care of two Call centers in New Castle, DE and Newark, DE, with over 5,000 users.
•    Handle various projects, from wiring, PC & Laptop repairs, and New PC & Laptops deployments, AD provisioning, creating accounts, Imaging, Remedy, Servers, Print servers, and wiring CAT 5E, 6 and Coax.
•    PC & Network Support, POS installer performed online tech supports to the entire Comcast customer around the east coast of US, and trained in various others products they have.
•    The main issue is to assist the customer and help him in any problems with our products.
Caring People Alliance, Philadelphia, PA                                                12/2004-11/2006
Computer Specialist & Instructor

•    Performed installation and configuration of PCs for multiple classroom and lab environments.
•    PC & Network Support, responsible for software and hardware configuration and troubleshooting, installation of wireless and wired computer networks for local site.
•    Performed installation and support for print servers, printers, multi-boot systems within the organization.
•    Instructor led classes for Certiport IC3, Microsoft MOS and CompTIA.
•    Personally created and implemented manuals, lessons, exercises, quizzes and study guides.
•    Led students to a 90% certification success in program taught.
Visuales Caribe, Inc., Cayey, PR                                                                                                        12/1998 – 5/2004
PC and Network Technician
•    Assembled and sold PCs, Computer and Network Technician, my job was to build pc, servers, POS, kiosks and
LAN Setup, and also support custom software developed by the company.

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