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Operating Systems: MS Windows, Linux, UNIX, Windows Server, MS-DOS, Android, Google OS, Apple
Networking: Wired, Wireless, Cisco, Linksys, Cabling, LAN, WAN, SAN, NAS, DNS, DHCP, VPN, VOIP
Software: Remedy, Ghost, VMware, Hyper-V, Virtual Box, AD, Exchange, RDP, SCCM, CA, Citrix, ESXI
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Technical Support (TCP I Tier III)

•    Technical customer support thru phone and chat for Cable TV, VOIP and internet Services
•    Work with applications and tools like CRM, OMSE, ADP, ASPECT, Call tracker, RIO, VMware, Port PS
•    Ping, trace route, NYROC, update firmware, GoToMyPC, remote into gateway and routers.
•    Setup and troubleshoot device to the internet (Game console, Tablets, Laptops, PC, Smart TV, smart phones, printers)
•    Phone support, porting numbers, fixing no dial tone, static issues and scheduling appointments.
Independent IT Contractor, Orlando, FL                5/2014-7/2015
Desktop Support Tech

•    Worked with companies likes Superior Group, Lockheed Martin, Tech USA, Virtual Ops.
•    Duties Desktop Support Tech, Network Support tech, and System Admin when needed.
•    Worked with several applications, Dame-ware, SCCM, Google Apps for Business, MS Office 365, Kaseya, Connect Wise, Virtualization, Call Caps & MAC, Log Me In, Zen works, MS Windows 7, 8.
•    Provide hardware & software support like Install, configure, troubleshoot all peripheral devices. Document all issues found, VPN client setup, McAfee Encryption files, folders and drives.
•    PC & Network Support, Desktop, Laptop & Printers repairs, deployments, AD provisioning, creating accounts, migration, Data transfer or backup thru LAN or USB, PC Refresh, Imaging & Inventory.

Barrister Global Services, Orlando, FL 7/2013-5/2014
Field Engineer Technician-MIS

•    IT support for Florida Hospital in the Orlando Campus, with over 15,000 users in 7 Campus.
•    Worked as a Desktop Support Tech, Network Support tech and System Administrator, when needed.
•    Handle a few projects, from wiring, Desktop, Laptop & Printers repairs, deployments, AD provisioning, creating accounts, PC & Network Support & Imaging, Data transfer or backup thru LAN or USB, Migration from XP to 7 Enterprise, Citrix Apps, VPN client setup, McAfee Encryption files, folders and drives.

DOD Contractor, ITT Systems, Overseas 1/2010-11/2011
Sr. ADPE Technician

•    IT support for the four branches of the US Military in Djibouti, Africa and Baghdad, Iraq.
•    Worked as a Desktop Support Tech, Network Support tech and System Administrator.
•    Have a Security Clearance valid up to 2020, VPN client setup, McAfee Encryption files, folders and drives.
•    Manage a team of 10 techs in charge to baseline, troubleshoot and repair computer when it is requested.
•    Used the Remedy ticket system to track issues, request, and projects.
•    Worked with the PC’s missing essentials IAVA’s or security patches, running the Retina scans, installing IAVA’s
•    Migration of MS Office, Win7, server 2008, AD, Citrix, VMware, McAfee AV, HIP, Ghost, Remedy, HBSS, SCCM, SMS, Cisco, DHCP, WSUS, ARS, 802.1x scripts, and Retina.
Comcast, Newark, DE                                      1/2007-1/2010
End-User IT Analyst Support & Online Help-desk Support CAE

•    IT support for over 10,000 users in over 20 facilities in Philadelphia, PA, New Jersey, and Delaware.
•    Took care of two Call centers in New Castle, DE and Newark, DE, with over 5,000 users.
•    Handle various projects, from wiring, PC & Laptop repairs, and New PC & Laptops deployments, AD provisioning, creating accounts, Imaging, Remedy, Servers, Print servers, and wiring CAT 5E, 6 and Coax.
•    PC & Network Support, POS installer performed online tech supports to the entire Comcast customer around the east coast of US, and trained in various others products they have.
•    The main issue is to assist the customer and help him in any problems with our products.
Caring People Alliance, Philadelphia, PA                      12/2004-11/2006
Computer Specialist & Instructor

•    Performed installation and configuration of PCs for multiple classroom and lab environments.
•    PC & Network Support, responsible for software and hardware configuration and troubleshooting, installation of wireless and wired computer networks for local site.
•    Performed installation and support for print servers, printers, multi-boot systems within the organization.
•    Instructor led classes for Certiport IC3, Microsoft MOS and CompTIA.
•    Personally created and implemented manuals, lessons, exercises, quizzes and study guides.
•    Led students to a 90% certification success in program taught.
Visuales Caribe, Inc., Cayey, PR 12/1998 – 5/2004
PC and Network Technician
•    Assembled and sold PCs, Computer and Network Technician, my job was to build pc, servers, POS, kiosks and
LAN Setup, and also support custom software developed by the company.","rawText":"Spectrum / Bright house, Maitland, FL 10/2015-8/2017 Technical Support (TCP I Tier III) • Technical customer support thru phone and chat for Cable TV, VOIP and internet Services • Work with applications and tools like CRM, OMSE, ADP, ASPECT, Call tracker, RIO, VMware, Port PS • Ping, trace route, NYROC, update firmware, GoToMyPC, remote into gateway and routers. • Setup and troubleshoot device to the internet (Game console, Tablets, Laptops, PC, Smart TV, smart phones, printers) • Phone support, porting numbers, fixing no dial tone, static issues and scheduling appointments. Independent IT Contractor, Orlando, FL 5/2014-7/2015 Desktop Support Tech • Worked with companies likes Superior Group, Lockheed Martin, Tech USA, Virtual Ops. • Duties Desktop Support Tech, Network Support tech, and System Admin when needed. • Worked with several applications, Dame-ware, SCCM, Google Apps for Business, MS Office 365, Kaseya, Connect Wise, Virtualization, Call Caps & MAC, Log Me In, Zen works, MS Windows 7, 8. • Provide hardware & software support like Install, configure, troubleshoot all peripheral devices. Document all issues found, VPN client setup, McAfee Encryption files, folders and drives. • PC & Network Support, Desktop, Laptop & Printers repairs, deployments, AD provisioning, creating accounts, migration, Data transfer or backup thru LAN or USB, PC Refresh, Imaging & Inventory. Barrister Global Services, Orlando, FL 7/2013-5/2014 Field Engineer Technician-MIS • IT support for Florida Hospital in the Orlando Campus, with over 15,000 users in 7 Campus. • Worked as a Desktop Support Tech, Network Support tech and System Administrator, when needed. • Handle a few projects, from wiring, Desktop, Laptop & Printers repairs, deployments, AD provisioning, creating accounts, PC & Network Support & Imaging, Data transfer or backup thru LAN or USB, Migration from XP to 7 Enterprise, Citrix Apps, VPN client setup, McAfee Encryption files, folders and drives. DOD Contractor, ITT Systems, Overseas 1/2010-11/2011 Sr. ADPE Technician • IT support for the four branches of the US Military in Djibouti, Africa and Baghdad, Iraq. • Worked as a Desktop Support Tech, Network Support tech and System Administrator. • Have a Security Clearance valid up to 2020, VPN client setup, McAfee Encryption files, folders and drives. • Manage a team of 10 techs in charge to baseline, troubleshoot and repair computer when it is requested. • Used the Remedy ticket system to track issues, request, and projects. • Worked with the PC’s missing essentials IAVA’s or security patches, running the Retina scans, installing IAVA’s • Migration of MS Office, Win7, server 2008, AD, Citrix, VMware, McAfee AV, HIP, Ghost, Remedy, HBSS, SCCM, SMS, Cisco, DHCP, WSUS, ARS, 802.1x scripts, and Retina. Comcast, Newark, DE 1/2007-1/2010 End-User IT Analyst Support & Online Help-desk Support CAE • IT support for over 10,000 users in over 20 facilities in Philadelphia, PA, New Jersey, and Delaware. • Took care of two Call centers in New Castle, DE and Newark, DE, with over 5,000 users. • Handle various projects, from wiring, PC & Laptop repairs, and New PC & Laptops deployments, AD provisioning, creating accounts, Imaging, Remedy, Servers, Print servers, and wiring CAT 5E, 6 and Coax. • PC & Network Support, POS installer performed online tech supports to the entire Comcast customer around the east coast of US, and trained in various others products they have. • The main issue is to assist the customer and help him in any problems with our products. Caring People Alliance, Philadelphia, PA 12/2004-11/2006 Computer Specialist & Instructor • Performed installation and configuration of PCs for multiple classroom and lab environments. • PC & Network Support, responsible for software and hardware configuration and troubleshooting, installation of wireless and wired computer networks for local site. • Performed installation and support for print servers, printers, multi-boot systems within the organization. • Instructor led classes for Certiport IC3, Microsoft MOS and CompTIA. • Personally created and implemented manuals, lessons, exercises, quizzes and study guides. • Led students to a 90% certification success in program taught. 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