Rodrigo D. freelancer experto en Linux, Unix, Tomcat

Rodrigo D.

Consultor de Telecomunicações/Sistemas

0 / 5

Valor hora:

R$ 200,00

Programación y Tecnología

Habilidades (Máximo: 5)
Sobre mí
Professional with more than 15 years of experience in IT support as support analyst senior.

* Support Team Applications (CTI, IVR and Predictive Dialers) at Teleperformance Brazil.
* Contact Center/Call Center
* Specialties: ITIL, Cobit,PMBOK,ISO 20000/270002;
* Avaya Specialist;
* Aspect Software;
* Dialer Altitude Software;
* Cloud Computing;
* Linux (Red Had);
* Project Management;
* Solaris and AIX Administration and troubleshooting;
* Telephony over IP and Contact Center solutions;

Creativity and critical sense, to search business solutions.
Resistance to pressure and organizational skills to handle many simultaneous projects.
Interpersonal relationships, work routine in high criticality and complexity environment.
Excellent oral and written communication, organization of ideas and synthesis in accordance with the public.
Great interpersonal skills, flexibility, capacity for critical analysis, subject to meeting deadlines and high bargaining power.
Historia laboral
* JCR Tecnologia: Consultoria em TI, Melhores práticas do ITIL,  ISO 20000,  COBIT,  ISO 27002, Dimensionamento de URA, Soluções Unificadas para Contact Center. Soluções de Discadores.

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