Guillermo O. K. freelancer experto en CRM, Salesforcecom, Análisis de Negocios

Guillermo O. K.

Salesforce Business Analyst

Programación y Tecnología

Habilidades (Máximo: 3)
Sobre mí
Business Analyst
CRM Analyst
Senior Salesforce Administrator
Functional analyst
Senior Siebel Developer
Web Developer ASP.NET
Oracle SQL

CRM (10 years)
Siebel(6 years)
Apex(3 years)
.NET and JAVA(5 years)
Business Analysis(8 years)
Historia laboral
* Monsanto Company (Farming): Translate the requirements of the business in implementations solutions in CRM Salesforce, interact with users and developers, make unit test and integrations test, tracking implementation and propose future improvements, assure quality. Make functional definitions, analyzing processes and requirements of commercial area. Tracking of different requirements along all life cycle. Relieve and implement solutions of different businesses (corn, agrochemical, soy, BPU). Make contact with the business and improvement process. Perform reports, coordinate task and prioritize subjects with the supervisor. Assign tasks with the team. Training of final users of the company. Realize and understand the impact in whole areas. Knowledge transfer.
Survey Requirements about :
Tickets and claims
GIV (Sales)
NPS, net promoter score (Marketing)
Reports and dashboard
Interfaces SFDC , Cast Iron, Teradata, BODS(custom tool)

* FUNDACIÓN CRECER(ONG): Requirement analysis in Salesforce. Web page design and interview with the users.
Developing of tabs, objects, and fields in Salesforce’s Sandbox. CRUD of patients. Execution and sending mails by triggers and workflows. Reports in pdf. Calendar of appointments and orders. Cost control in every patient. Donation administration, and testing of user experience.

Rankeado: No está rankeado

Último login: Hace 9 meses

Registrado: Hace un año